Doris Downs Email & Phone Number

Greenville, Sc

Reconcile assigned accounts within ML cash center levels in accordance with company standards, policies and procedures. Assist with assigned sub-system balancing.Assist with exception items research and resolution which may include clearing system rejects.Monitor potential fraud in assigned accounts, including wire, official check and internal deposit accounts. Complete and file Suspicious Incident Report (SIR) forms as appropriate. Perform and coordinate escheatment item research and submission as required.Escalate unresolved items per established account procedures.Compile and maintain necessary supporting documentation for reconcilements.Respond to inquiries related to assigned accounts and outstanding items.Prepare and/or review journal entries and monitor assigned account activity to accurately record the company’s financial transactions in accordance with generally acceptable accounting principles (GAAP) and internal accounting policies.Assist with process improvements related to transaction/systems reconciliation process.Prepare and submit required reports to internal and external clients in a timely manner.Assist with processing balancing problems, deposits or any other matters.Resolve complex customer service issues that require comprehensive understanding of deposit processing systems, procedures, policies and escalation.

Greenville, Sc

Prepare daily bank deposits from all commercial health insurance payors, work comp payors, patient deposits, etc. Allocates all payments using EOB’s from commercial health insurance carriers, work comp carriers, and EFT’s payments to the appropriate patient accounts.Responsible for managing/auditing all bad debts, patient collections to ensure proper payments are allocated upon receipt.Handles all bankruptcies, returned checks, and refunds to patients and commercial insurance carriers.Works with accounting, payors relations and external customers to facilitate the resolution of discrepancies caused by over or short payments made by payors.Daily reconcile payments against deposits detail to ensure that all transaction has been posted. Protects organization values by keeping all information confidential.

Simpsonville, Sc

Act as liaison between Regional Director, Regional Administrator, and billing department. Interviewed, trained, and provided orientation for all new employees for the upstate. Performed quarterly internal audits for all upstate centers, and annual performance appraisals.Scheduled appointments, accounts payables, accounts receivables, and bank deposits.Provided assistant with billing department regarding reimbursement issues, insurance filing, and collections.Compiled monthly reports for Regional Director and Regional Administrator.