Doris Evans Email & Phone Number

United States

Piedmont Natural Gas (4/2022-10/2022)•Provide assistance to customers via call center to resolve inquiries regarding utility and/or usage billing•Process service and maintenance orders•Process payments via ACH or debit/credit card•Promote the benefits of the budget and protection plans available

Metro Detroit

•Load vehicle and organize packages up to 50lbs to be distributed in a timely manner to assure customer satisfaction• Operate vehicle to deliver goods to customers while providing excellent customer service when needed

Lathrup Village, Michigan, United States

Credit Card Loan Processor 10/2014 – 12/2019• Process and create credit card accounts• Creating policies, procedures and spreadsheets• Database creation and maintenance for the overall operations of the credit union• Completing daily reports such as the Exceptions, File Maintenance, Charge offs, Analyzing Suspected Fraud, Credit Balance Adjustments, Card Issuance, Unposted Monetary Items, etc.• Formatting and uploading new applications to VISA Online• Compliance new credit card accounts• Completing daily monetary transactions such as balance transfers, inhouse payments, ACH payments, payment reversals, reward point adjustments, credit and debit adjustments• Creating and shipping plastics to members• Providing assistance to both team members and members when neededMember Service Representative 05/2013-10/2014• Provide assistance to our members via call center, online chatting and email to resolve account and online banking issues.• Assist in training new employees• Perform monetary electronic transactions, such as fund transfers, credit card payments, loan payments, etc.…• Multi-tasking on different systems to serve the member as needed• Confirm loan payoffs • Assess member needs and utilize cross selling opportunities

Dearborn, Michigan, United States

Helpline Representative 04/2009-05/2013• Provide assistance to our members via call center, online chatting and email to resolve account and online banking issues.• Provide internal direction and resolution to issues/questions from contact center representatives.• Assist with filtering agent-client interaction through follow-up outbound calls• Resolve inbound supervisor calls• Multi-tasking on different systems to serve the member as needed• Complete daily reports using MS Excel• Perform monetary electronic transactions, such as funds transfer, check withdrawals, loan payments, etc.…• Confirm loan payoffs Member Service Representative, Senior Agent/Mentor 02/2007-04/2009• Provide assistance to our members via call center, online chatting and email to resolve account • Communicate with credit union members via call center and online chatting to resolve account issues and provide online banking assistance.• Complete financial transactions and loan applications electronically• Assess member needs and utilize cross selling opportunities• Resolve inbound supervisor calls• Assist in training new employees

Southfield, Michigan, United States

Field Administrative Support 02/2007-11/2007• Assist in enforcing operating procedure for home managers• Assist Operations Manager with preparing and presenting documents (MS Word/Excel/PowerPoint)• Client intakes upon arrival of the program• Weekly reports and monthly audits of group/licensed housing• Necessary filing within client charts Direct Care Worker 04/2006-02/2007• Provide assistance to our members via call center, online chatting and email to resolve account • Monitor and assisted semi-independent mentally and physically disabled clients ages 18 and up• Complete reports and necessary documentation• Provide transportation for clients

Business Administration And Management, General

Activities and Societies: Ferris State University Pom Squad

Business Administration

Business Administration

Integrated Studies, Concentration In Business, Finance And Entrepreneurship, Senior

Education record