Doris Flores Email & Phone Number
Who is Doris Flores? Overview
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Doris Flores is listed as Social Work Intern at Stanford Children's Health | Lucile Packard Children's Hospital Stanford, based in Richmond, California, United States. AeroLeads shows a matched LinkedIn profile for Doris Flores.
Doris Flores previously worked as Summer Learning Guide at Seen52 and Social Work Intern at Community Health Resource Center Sf. Doris Flores holds Master Of Social Work - Msw, Clinical/Medical Social Work from Columbia University In The City Of New York.
Email format at Stanford Children's Health | Lucile Packard Children's Hospital Stanford
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About Doris Flores
I'm looking to enhances my personal and professional growth while collaborating with others to achieve new innovative ideas. I'm adaptable to new challenges where I can give back to the environment and people around me. I believe that learning and observing are essential skills to manage goal-setting and bi-directional knowledge among organizations and its community. After I graduated from my undergrad at Sonoma State University, I joined CareCounsel, Stanford Health Care particularly for its advocacy efforts with communities in the U.S. CareCounsel's core mission was to educate and navigate everyday consumers through the complex health care system by optimizing health plan accessibility and resources. This experience has allowed me to continue advocating for children, youth, adults, and families in their time of need and support. I'm currently on my last semester at CSSW and will be graduating this May 2023 with a concentration in Advance Clinical Social Work focusing on health care, mental health, and disabilities. I look forward to transforming communities through compassion and anti-oppressive and anti-racism frameworks.
Doris Flores's current company
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Doris Flores work experience
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Social Work Intern
CurrentConduct initial assessments on newly admitted patients ages 0-26 years old and their families. Develop patient management plans, includes coordinating hospital and community referrals based on patient’s social determinants of health (i.e., food insecurity, transportation, financial support). Coordinate care with physicians, psychologists, occupational.
Summer Learning Guide
Led youth cohorts of 5-8 students and provided enrichment through team-building activities and advisory groups for a non-profit organization for children impacted by the child welfare system. Facilitated project-based learning (PBL) on rocketry through interactive and interdisciplinary lessons. Guided students in self-reflection and decision-making process.
Social Work Intern
Provided individual psychotherapy sessions to clients over 18 years of age and managed a caseload of 3-5 clients a week seeking emotional and practical support (i.e., depression, chronic illness). Strengthened patients access to referrals and resources in the community for a primary care specialty hospital department to problem-solve for social barriers.
Contact Center Director
Analyzed contact center metrics to assess operational performance on staffing, training, call trends and standards (i.e., service level 80/20) to set goals on process improvement of systems and policies. Collaborated with tech and government companies of 100+ employees to implement advocacy services on the health insurance plans available to their.
Contact Center Manager & Supervisor
Managed contact center team of 16 Member Care Specialists to achieve service level metrics daily, monthly, and quarterly (i.e., 80% of calls answered under 20 secs or less, 0% abandonment rate). Researched urgent customer complaints and client escalated issues until resolved. Developed training materials and policies for workflow efficiency and customer.
Lead, Member Care Specialist & Member Care Specialist
Handled inbound member inquiries about medical, dental, vision, and supplemental benefits. Investigated complex claim, authorization, access to care, and benefit member issues and established next steps. Revitalized training and coaching for new hires and existing Member Care Specialists.
Collection/Assistant
Managed delinquent accounts past due a month and more. Collected past due balances and reconciled delinquent accounts. Sent delinquent notification letters and processed accounts to third party collection agency. Analyzed daily delinquent accounts to track outstanding balance and compare to daily income revenues on new memberships. Assisted the Assistant.
Doris Flores education
Master Of Social Work - Msw, Clinical/Medical Social Work
Bachelor'S Degree, Sociology
Associate'S Degree, Social And Behavioral Sciences
Frequently asked questions about Doris Flores
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What company does Doris Flores work for?
Doris Flores works for Stanford Children's Health | Lucile Packard Children's Hospital Stanford.
What is Doris Flores's role at Stanford Children's Health | Lucile Packard Children's Hospital Stanford?
Doris Flores is listed as Social Work Intern at Stanford Children's Health | Lucile Packard Children's Hospital Stanford.
Where is Doris Flores based?
Doris Flores is based in Richmond, California, United States while working with Stanford Children's Health | Lucile Packard Children's Hospital Stanford.
What companies has Doris Flores worked for?
Doris Flores has worked for Stanford Children'S Health | Lucile Packard Children'S Hospital Stanford, Seen52, Community Health Resource Center Sf, Carecounsel, and Fusion Fitness, Ca.
How can I contact Doris Flores?
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What schools did Doris Flores attend?
Doris Flores holds Master Of Social Work - Msw, Clinical/Medical Social Work from Columbia University In The City Of New York.
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