I am a seasoned professional with a reputation for being dependable, well organized and with lots of experience in an administrative or underwriting role in the non-profit and Commercial insurance industry. While in the Insurance industry, contributed to production service excellence by regularly meeting and exceeding corporate timeliness standards as follows:Rating/Quotes: 2011 Goal, 95% within 02 days - Achieved 95% Policy Bookings: 2011 Goal, 95% within 14 days - Achieved 100%Policy Issuance: 2011 Goal, 90% within 30 days - Achieved 100%Endorsement Processing: 2011 Goal, 90% within 14 days - Achieved 100%Criticism/Regulatory Responses: 2011 Goal, 95% within 14 days - Achieved 95% Accurately rated, booked, invoiced and issued Workers Compensation, Commercial Automobile and General Liability Policies, endorsements, cancellations and reinstatements for new and existing business. Handled inquiries from brokers, Home Office and field employees in support of 12 underwriters and two managers. Assisted Accounting, Audit, Loss Control and Reinsurers with resolving issues. Raised department morale by serving four years as coordinator of social and recreational activities for employees.As the Housing and Administrative Specialist for TSA - WTV, I provide critical information, referral, agency leads, and contacts, to assist Westwood Transitional Village (WTV) participants in the acquisition of permanent housing per goals set by funding sources. Attending community meetings, I build relationships for housing options and other program needs. My dual role at WTV affords me the opportunity to povide administrative leadership to the Director and TSA-WTV program by cultivating relationships with potential Donors, Fundraising Events, Payroll, Human Resource compliance, Marketing, Webpage and Qtr Newsletter development.