Doris Hernandez-Colon Email & Phone Number

New York, United States

New York Ny

Manage OpenText Enterprise Content Server (OTCS/ECM) application, supporting a user base of over 500 individuals. Oversee administration, monitoring, and maintenance of Content Management infrastructures and applications, ensuring data integrity and availability. Spearheaded the development and execution of processes for migrating data from 89 legacy network servers into Document Management System (DMS), and played a central role in decommissioning access to these network drives post-migration. Manage ingestion and organization of post-construction records for Durst. Provide technical support, and resolve data issues, system errors, and user problems for corporate-wide data management system.• Administrator for the OpenText Content Server Document Management System ECM Platform, Enterprise Connect, Core Share and CS Mobile. • Guaranteed peak performance of document management systems by executing all upgrades, quarterly patches/hotfixes, and facilitating the deployment of new tool sets such as Core Share and CS Mobile.• Liaised with OpenText developers to identify bugs, test hotfixes and request software enhancements. • Managed security permissions for the OTCS system and updated user groups via Active Directory.• Developed custom web reports for upper management on user activity and implemented custom alerts for policy violations.• Responsible for analyzing and addressing the data migration needs across the organization. Worked across all departments, mapping current usage scenarios and business critical processes for data migration into the ECM system. Ensured data integrity and redundancy cleansing by creating scripts to identify inconsistencies and align data.• Provided training for employees and directed users on the correct use of document management software• Responsible for performing problem-solving tasks via Manage Engine remote desktop sessions with users.

Managed business intelligence functions and a team of data analysts in providing a single point of entry for all customer and vendor master data. Served as process creator and the gatekeeper for data management processes, change control, and maintenance functions. Solely accountable for the ingestion and management of Marvel’s Creative Services digital assets utilized by internal and external consumer product development.• Managed Oracle Enterprise Applications (R12) for all customer and vendor masters, style guide, and character masters with full data integrity and redundancy cleansing. Used SQL for data extractions and Data Loader for front-end updates.• Established a single point of entry for all data, improving data integrity across the Marvel business while reducing entries from 18K to 13K. • Negotiated user service level agreements for all requests to include a two business day turnaround. • Became integration and business process advisor and system administrator for the Stellent DAM with responsibility for system usage and best practices.• Increased DAM system usability 30% through system functionality enhancements.• Worked with external support company for all system issues. Implemented testing and deployed patches into production as provided by support for problem resolution.• Led weekly change control review meetings, reviewed/approved change documentation and coordinate release management with all the other team members.• Managed the Wonderdesk ticketing portal, addressed and reassigned ticket assignments for IT Servicing.

United States

Authored design specification documents and drove the implementation of a new Digital Asset Management (DAM) system on an OpenText Media Manager platform (OTMM). • Worked across business units with users, Mapped current usage scenarios and business critical processes for implementation in new system. Extracted 75K+ assets and corresponding metadata for migration into new DAM.• Wrote Excel macro scripts for translating metadata into new system format for ingestion with asset upload.• Performed data asset migration of 75K+ style guide asset files into the new OpenText platform while maintaining full business continuity.• Provisioned user credentials and levels of access to DAM system. Created and provided user education/training and problem resolution support for 17K+ licensees retail partners and internal users.• Managed IT development team in post-implementation system enhancements and pre-production deployment testing and functionality approval.• Provided front-end support for core licensing business database (A.S.G.A.R.D) digital asset management system users, responding to 600+ emails per week.

• Responsible for data migration, data management, and improving data integrity and completeness within Component Supplier and Product Data Management environments and with manufacturers. Provided customer service and technical support and resolved data issues, system errors, and user problems for two corporate-wide data management systems (2,000+ users in AGILE; 500+ users in GCIM). Kept all systems in continuous alignment. • Managed bulk data migrations after merger with Alcatel, moving 100,000+ data pieces in 2007. Aligned and integrated data affecting the manufacturing of new designs and vendor component information. Met with users, analyzed data storage parameters, and wrote scripts in Microsoft Access and UNIX shell to extract data. • Ensured Restriction of Hazardous Substances (RoHS) compliance, allowing continued sales and shipments to Europe. Collected lead and other hazardous material information for 500,000+ components in system from 10,000+ suppliers internationally. Archived all proof of compliance information for auditing. • Led implementation and deployment of Component Information Data web interface. Worked with developers to translate data into system requirements. Tested new tool to ensure data fields were represented correctly and functionality worked as expected. Held user acceptance testing; ran data integrity checks. Created training packages and taught user classes. • Reduced project overhead and met tight deadlines through data management and developing Excel Macro scripts. Reduced parametric data collection metric report generation time from 1.5 days to 15 minutes. Reduced software import package generation from 4 hours’ manual prep per package to seconds per package.• Awarded Bell Labs President’s Award for contributions to Lucent’s seamless transition to a best-in-class virtual manufacturing environment through deployment of “One Lucent” manufacturing collaboration solution (AGILE).

• Increased efficiencies and cross-communication by rolling out new database system (AGILE) that consolidated 20 business units’ databases into one system. Data/process migration had no downtime and minimal learning curve. • Refined data migration strategy/procedures. Documented required file formats and entry criteria. Evaluated archiving needs.• Created all AGILE documentation and training packages used worldwide. Created quality process documentation to support new system usage.• Lead Trainer, rolled out new system to 20 business units and personally led training classes worldwide. • Received award for proactively engaging new business partners and developing a productive working team. • Integrated systems in Germany and England after Philips acquisition. Traveled to locations, researched specific needs, created buy-in and motivation for adoption to change and adoption by suppliers.

• Synchronized all systems to ensure ability to proactively develop products with supply chain in mind. Aligned component selection with sourcing strategies; increased part reuse; focused on preferred suppliers; reduced inventory; improved quality and optimized component pricing. • Identified and corrected issues with existing data that had negative impact on business. Created processes to prevent future data issues across the Engineering Infrastructure Architecture, leading to significant cost savings.• Evaluated, migrated, and synchronized component data from outside systems for local and international acquisitions. Streamlined supplier change notification processes to improve data quality, increase data fill, and enable selection of correct parts for use in designs, risk assessments, and reliability calculations.

• Oversaw delivery of Lucent product data to manufacturing partners. Ensured integrity of product data and ensured adherence to engineering change management policies. Implemented data restrictions. Reviewed and ensured quality of all BOMS and design files. Managed integrity of change management and design data release process by handling routing of all changes to appropriate Cross Functional Team approvers/observers. • Ensured adherence to mobility design standards. Developed process documents and served as process coach for multiple cross-functional teams. Contributed to continually improving change management process and toolset by serving on Engineering Infrastructure Change Review Boards.tter Expert in product structure. Developed process documents and served as Process Coach for multiple cross-functional teams. Contributed to continually improving change management process and toolset by serving on Engineering Infrastructure Change Review Boards.

Install new telephone lines and troubleshoot/repair phone lines for pre-existing installations. Territory included Brooklyn and Queens.

Bs, Computer Science

Computer Science

Aas, Computer Engineering