Doris Hollifield Email & Phone Number

Henderson, Nv, Us

Las Vegas, Nevada, United States

Henderson, Nevada, United States

• Manage circulation and fulfillment for regional lifestyle and luxury magazines across 22 markets.• Supervise order fulfillment schedules, processes, and projects between publisher and fulfillment house, printer, and audit bureau.• Strategic cross-functional communication with publishers, editorial staff, distribution, sales, marketing, and accounting. • Fully own successes and resolve challenges arising from press orders for over 30 magazines (around 200 orders/year).• Exercise keen analysis in preparing annual budgets encompassing costs for fulfillment, mailing, and audits.• Comprehensive organization and review of supporting documentation for 30 annual audits to produce accurate and timely reports.• Collaborate with advertising and marketing firms requesting audit analysis, media kits, and editorial calendars.• Respond productively to inquiries from internal and external customers, identifying and resolving problems in an effective manner.• Extensive experience with mailing and shipping procedures and carriers (USPS, FedEx, UPS, LTL).

Henderson, Nevada, United States

• Manage all fulfillment for regional lifestyle, tourist, B2B magazines, digital subscriptions to e-newsletters and web content.• Represent the company and act as the main liaison for the fulfillment bureau, audit companies, and printers.• Adapt to shifts in staffing, magazine circulation, and frequency of publication by incorporating additional responsibilities into weekly schedule.• Produce print orders for 3 weekly, bi-weekly, and quarterly magazines (over 134 print orders per year), adhering to strict production deadlines and printer requirements; weekly upload of mail files to ftp sites.• Gather all supporting documentation required for 2 annual audits including mail files, distributions sheets, printer invoices, postal statements, digital response reports, geographic breakdown, rate cards/media kits.• Maintain accurate and complete records for the audited publications; prepare and file bi-annually publisher statements and audit report documentation.• Budget, provide estimates, and track postal costs via USPS EPS for Greenspun Media.• Adhere to standards for accurate and complete USPS records; file USPS Statement of Ownership annually for periodicals.• Review and approve mail label samples from printers.• Prepare weekly magazine shipments using USPS/Pitney Bowes software, saving over $13,000 annually for pre-sortation and mail preparation costs.• Respond to email and telephone inquiries from customers, identifying and resolving problems in a timely manner. Update addresses, add, and cancel subscriptions on request.• Manage all subscriptions for Greenspun Media publications.• Assist customers with orders of current and back issues of magazines in writing, on the phone, or via the online order platform.• Coordinate with accounting departments for the payment of invoices from printers and fulfillment bureau.

Southfield, Michigan, United States

• Supervised a team of 5 coordinators’ workflow, setting priorities for trafficked TV and radio commercials.• Processed and scheduled broadcast and network work orders for regional and national ads.• Extensive data entry of ISCI codes for TV and radio spots.• Relayed client requests to post-production teams and in-house staff.

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