• Utilized HR reporting and BI tools to analyze data across various areas, including compensation, diversity, talent acquisition, mandatory training, and reward & recognition, developing a strong understanding of different lines of business through diverse data sources. Collaborated effectively with business partners to deliver desired outcomes through reports and metrics.• Led the Annual Employment Equity submission, implementing a variety of project management strategies such as schedule, quality, and risk management. Committed to adapting business drivers and indicators to comply with new Pay Transparency regulations, managing complex data analysis and diverse stakeholders, and employing Agile Project Management practices to ensure project success.• Managed the HR report inbox with tenacity, diligence, and thoughtfulness for one year. Reviewed tickets for privacy requirements, obtained governance approval, assigned requests in JIRA, and shared them with analysts. Demonstrated troubleshooting, analytical, and quick learning skills by resolving daily issues with fast turnarounds, meeting end-users' expectations.

• Collected and evaluated financial data to address customers' problems and analyze potential alternative financial solutions and approaches, and escalated when necessary. Conducted a root cause analysis to determine the underlying reason for the problem.• Conducted and improved transactions and activities for personal and business accounts that require expert knowledge across a broad range of a variety of products, processes, and systems which were categorized as moderate to high risk.• Participated as a mentor in the team coaching new colleagues, and served as the focal point throughout the entire project life cycle.

• Actively engaged with all of the bank's products and services through self-learning and internal training while staying updated on fraudulent transactions to enhance the bank's image and protect its interests.• Exhibited exceptional customer service, time management, attention to detail, as well as strong patience and communication skills. Significantly improved the customer experience by proactively seeking the best solutions for customers, maximizing their personal gains, and ensuring compliance while safeguarding the bank's interests.

• Conducted extensive data research for clients' personal financial planning, analyzing and organizing critical information to develop comprehensive financial plans.• Achieved a 95% success rate in meeting client expectations and delivered accurate financial projections through effective data gathering and analysis.

• Prepared reconciliations and journal entries, searched databases and developed reports for the use of GST, PST and payroll through using Microsoft QuickBooks and Excel• Performed various accounts payable functions, interim and year-end financial statement audits• Successfully helped with the reporting personal income tax and business income tax through the usage of VisualTax• Assisted with senior accountant’s projects and helped enhance work efficiency in an agile environment.