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Doris Mitchell Email & Phone Number

Program and Project Management Professional

Location: San Antonio, Texas, United States 7 work roles 2 schools

1 work email found @dorismitchell.com 2 phones found area 267 LinkedIn matched

✓ Verified July 2026 4 data sources Profile completeness 86%

Role

Program and Project Management Professional

Location

San Antonio, Texas, United States

Who is Doris Mitchell? Overview

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Quick answer

Doris Mitchell is listed as Program and Project Management Professional based in San Antonio, Texas, United States. AeroLeads shows a work email signal at dorismitchell.com, phone signal with area code 267, and a matched LinkedIn profile for Doris Mitchell.

Doris Mitchell previously worked as RETIRED Independent Consultant at Doris Mitchell Consulting and Project Manager III, Cross Functional at Cisco Systems. Doris Mitchell holds Bachelor'S Degree, English And Speach/Drama from Kentucky Wesleyan College.

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Profile bio

About Doris Mitchell

Program/Project Manager and successful business owner of strategic projects. Demonstrated effectiveness in restructuring operations and customer contact units for enhanced customer satisfaction, quality and efficiency. Effective in leading change and bridging communication gaps between sales, marketing, operations and technology. Adapt at translating business needs to achieve repeatable processes and workflows supported by technology. Expert in client relationship management, traditional and emerging sales channels/techniques and operations management. Keen negotiating, problem solving and team building skills. Innovative, creative and entrepreneurial. Ethical with a high level of personal integrity and commitment. Demonstrated effectiveness in restructuring operations and customer service units for enhanced customer satisfaction, quality and efficiency. Successful in leading change and translating business needs supported by technology improvements. Ability to maximize employee contributions by building engaged teams. Experienced in developing marketing plans; product development and pricing; business development; designing collateral materials, product and sales manuals that are benefit driven; developing and coordinating promotional/community events.

Listed skills include Project Management, Program Management, Business Process Improvement, Process Improvement, and 22 others.

7 roles · 57 years

Doris Mitchell work experience

A career timeline built from the work history available for this profile.

Retired Independent Consultant

Doris Mitchell Consulting

Independent consultant focused on business process improvement by working collaboratively with business clients and non-profits to align people, process and technology to achieve strategic goals and sustainable solutions. Critical elements include disciplined project management methodology, process definition and documentation, end to end accountability, performance measures and reward systems.

2007 - Jun 2020

Project Manager Iii, Cross Functional

Cisco Systems

Provided Program Management oversight for Contact Center global enterprise customer engagement achieving trusted advisor status for Cisco AS delivery team. Assisted Sales and Account team in development of Contact Center optimization proposals, SOWs and Managed Services RFP responses. Managed all components of project life cycle for Cisco Unified Contact Center Enterprise implementations and migrations – adhering to Cisco project governance and methodology while successfully building strong relationships with business owners and key contributors.

2012 - 2014 ~2 yrs

Project Manager

Servion (Contracted To Cisco Systems)

2010 - 2012 ~2 yrs

Vice President Centralized Operations

Radian

Philadelphia, Pa

Directed multifunctional department that included customer service, contract administration, client profile administration, contract underwriting billing, premium boarding, billing and payment processing, certificate maintenance, portal content administration, records management, pricing implementation, and systems user acceptance testing, as well as Claims Processing and Loss Mitigation. Supported maintenance of client relationships. 11 direct reports and 105 indirect reports.

2002 - 2007 ~5 yrs

Director Client Support And Business Planning

Caremark, Inc

San Antonio, Tx

Directed customer service support units in 3 pharmacy locations handling special requests and expedited orders, customer service pharmacist team, customer e-mail team, client support team, content specialist team creating online policies and procedures for call center and pharmacists, and claims processing unit for a total of 126 employees.Reengineered processes and implemented quality controls resulting in improved productivity and reduced turn time ranging from 61% to 86% in various units. Reduced ASA (average speed of answer) by 83% in Pharmacists Team.Directed implementation of IVR enhancements and design/development of corporate web site to provide customer self-service opportunities and redirect order and service inquires to automated options. Automated calls reached 48% of total calls and web orders reached 9% of total orders in first year.

1997 - 2002 ~5 yrs

Assistant Vice President

Citicorp

San Antonio Tx

Liaison between the Citicorp U.S. Service Center, national marketplaces and other business units to ensure timely communication of critical activity and encourage a consistent customer experience. Directed Presidential Complaint unit and online Knowledge Management unit providing performance support for National Customer Service Call Center and U.S. Retail Banking offices. Staff of 11 employees.Successfully transitioned all U.S. Banking Customer Service centers into start up national service center in San Antonio. Migrated Retirement Services, Citigold, and Mortgage Lending customer service units into center. Developed online support for Home Banking customer service team. Developed and implemented Best Practices across all U.S. Retail Banking Centers for consistent customer experience and operating efficiency.Business Project Lead for development of business requirements for electronic performance support technology to support National Customer Service Center taking over 1.4 million customer calls monthly

1991 - 1997 ~6 yrs

Vice President/Director Marketing And Operations Management

Consumer Banking

Successful industry executive with an impressive record of achievement in building, revitalizing and/or optimizing organizational infrastructure, products, technologies, processes, measurement systems and sales/marketing strategies to drive revenues. Directed strategic planning, lead product development, pricing and promotion. Successful in building and supporting sales teams which consistently exceeded goals and were creative in maintaining client relationships. Implemented and maintained sales performance measurements along with customer satisfaction evaluation and reporting.

1970 - 1991 ~21 yrs

2 education records

Doris Mitchell education

Bachelor'S Degree, English And Speach/Drama

Kentucky Wesleyan College

Activities and Societies: Alpha Omicron Pi, Alpha Psi Omega

Certification, School Of Bank Marketing

University Of Colorado Boulder

FAQ

Frequently asked questions about Doris Mitchell

Quick answers generated from the profile data available on this page.

What is Doris Mitchell's role at their current company?

Doris Mitchell is listed as Program and Project Management Professional.

What is Doris Mitchell's email address?

AeroLeads has found 1 work email signal at @dorismitchell.com for Doris Mitchell.

What is Doris Mitchell's phone number?

AeroLeads has found 2 phone signal(s) with area code 267 for Doris Mitchell.

Where is Doris Mitchell based?

Doris Mitchell is based in San Antonio, Texas, United States.

What companies has Doris Mitchell worked for?

Doris Mitchell has worked for Doris Mitchell Consulting, Cisco Systems, Servion (Contracted To Cisco Systems), Radian, and Caremark, Inc.

How can I contact Doris Mitchell?

You can use AeroLeads to view verified contact signals for Doris Mitchell, including work email, phone, and LinkedIn data when available.

What schools did Doris Mitchell attend?

Doris Mitchell holds Bachelor'S Degree, English And Speach/Drama from Kentucky Wesleyan College.

What skills is Doris Mitchell known for?

Doris Mitchell is listed with skills including Project Management, Program Management, Business Process Improvement, Process Improvement, Risk Management, Performance Management, Call Centers, and Business Development.

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