Doris Mosblech Email & Phone Number

· Responsible for integrating IT infrastructures of Arcadia and Wayfarer Aviation companies · Managed relocation of the hosted Data Center. · Negotiated new contracts with all primary IT and network service providers on behalf of new company · Sole provider of IT services for the company

· Coordinated end user communications during downsizing from company of 2,500 employees to 100 employees at 4 locations · Redesigned and managed IT infrastructures at 4 new or remodeled locations to accommodate reduced staff. · Designed and managed installation of integrated WAN services as a part of the conversion to the new company. · Managed relocations of Corporate offices and of the hosted Data Center. · Negotiated new contracts with all primary IT and network service providers on behalf of new company · Managed IT department of 6 and ultimately 3 people

· Coordinated end user communications during integration of 12 companies into a single entity · Redesigned and managed implementation of LAN network at corporate office (400 users) to support VOIP requirements. · Designed and managed installation of integrated WAN services as a part of the integration project · Negotiated bulk services agreements with 3 wireless providers for the 1,200 devices. Contracts resulted in $500,000 annual cost savings. · Managed Tier 1 Support Team of 8 technicians supporting 1,800 end users

Managed department of 7 providing desktop support services, telephony support services and all widea area and voice networking services

Managed department of 5 providing desktop support services, telephony support services and all widea area and voice networking services

· Consulted on various telecommunications projects and billing consolidation projects

· Managed network phase for 11 major (60 - 150 users, multiple building campus) site moves/construction projects and more than 100 minor (3 - 50 users, single building) site moves and build outs. · Supported audio conferencing for 200 users and wireless (wi-fi) service for 400 devices at various sites. · Converted all long distance and toll free service from multiple carriers to SBC. Project included conversion of 30 toll free numbers using Advanced Features Toll Free Routing. · Managed design and implementation of internet connectivity architecture providing telecommuter VPN access, multiple site-to-site connections and automatic failover to alternate data centers. · Established network connectivity and VOIP services for new site in Netherlands to establish international presence for the company. · Converted entire network from 3Com equipment in flat LAN, single area OSPF design to Cisco equipment using Layer 3 routing within LANs and multiple-area OSPF design to allow automatic failover to redundant circuits in case of network failure. · Implemented call flow design using Cisco ICM and IPIVR technology for customers calling a single number to route to several Call Centers based on time of day, day of week, selections from decision tree. Improved overall quality of Customer Service by providing `Single Point of Contact' service. · Responsible for the design and administration of 3000 user cross-platform network. · Managed six person team supporting voice and data network for 3000 users/devices.

· Responsible for management and billing of SECOND largest AT&T Advanced Features Toll Free network in the US.