Doris Okafor

Doris Okafor Email and Phone Number

IT Service Management|| Office 365|| ITIL, Experience in using help desk software & remote support tools.Set up user account & access on AD.Certified| Customer Service& Relationship Management| Human Resources Management @ 9mobile
lagos, lagos, nigeria
Doris Okafor's Location
Lagos, Lagos State, Nigeria, Nigeria
About Doris Okafor

I'm a committed, knowledgeable and a solution driven IT Service Desk Analyst with over 3 years of experience working in the Enterprise environment. I possess great trouble shooting( in resolving hardware and software issues) communication and interpersonal skills.I've got considerable experience working with Microsoft Office 365,Exchange Server and Active Directory

Doris Okafor's Current Company Details
9mobile

9Mobile

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IT Service Management|| Office 365|| ITIL, Experience in using help desk software & remote support tools.Set up user account & access on AD.Certified| Customer Service& Relationship Management| Human Resources Management
lagos, lagos, nigeria
Website:
9mobile.com.ng
Employees:
1366
Doris Okafor Work Experience Details
  • 9Mobile
    Information Technology Service Desk
    9Mobile Jul 2023 - Present
    Lagos State, Nigeria
  • Cwg Plc
    Information Technology Service Desk
    Cwg Plc Mar 2023 - Jun 2024
    •Answers and responds to inbound calls or electronic requests from end-users regarding products•Creates and documents all support calls from the user community into the service desk tracking software•Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support•Analyzes and resolves all application software or hardware incidents and requests from end-users•Ensures to log and tracks incidents and requests from identification through resolution stages•Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete•Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact•

Doris Okafor Education Details

  • Federal Polytechnic Oko
    Federal Polytechnic Oko
    Information Technology

Frequently Asked Questions about Doris Okafor

What company does Doris Okafor work for?

Doris Okafor works for 9mobile

What is Doris Okafor's role at the current company?

Doris Okafor's current role is IT Service Management|| Office 365|| ITIL, Experience in using help desk software & remote support tools.Set up user account & access on AD.Certified| Customer Service& Relationship Management| Human Resources Management.

What schools did Doris Okafor attend?

Doris Okafor attended Federal Polytechnic Oko.

Who are Doris Okafor's colleagues?

Doris Okafor's colleagues are Chinwe Udugwu-Odey, Mutiu Lamidi, Mcn Xavier, Joseph Etim, Adaeze Esther Eneje, Musbau Folajimi, Ta Saba.

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