Doris Opoku-Adusei, Cbci Email & Phone Number

• Developing and implementing strategic projects to manage and grow accounts to create revenue. Was a key Lead on the inaugural Festival: Land of Spirits, a program that created $200k in revenue while establishing strategic partnerships with strong business brands including Pernod Ricard - Jameson and La Palm Royal Beach Hotel.• Retaining clients while building strong, lasting and trusting relationships for total buy-in.• Winning new Clients through effective communication and… Show more • Developing and implementing strategic projects to manage and grow accounts to create revenue. Was a key Lead on the inaugural Festival: Land of Spirits, a program that created $200k in revenue while establishing strategic partnerships with strong business brands including Pernod Ricard - Jameson and La Palm Royal Beach Hotel.• Retaining clients while building strong, lasting and trusting relationships for total buy-in.• Winning new Clients through effective communication and strategic, clear presentations and follow-ups.• Understanding what Clients need in the new normal and identifying and creating new business opportunities tailored to individual Clients within my portfolio.• Providing superior customer service at all times, leading to superior client satisfaction.• Communicating and coordinating with internal teams to deliver our projects meeting and exceeding expectations, on time, and within budget.• Utilizing my technology background to Identify opportunities for improvement and proposing new tools and processes. Initiating and operating both an online depository for all documentation involving team input and scheduling our weekly Sprint calls has reduced our turnaround times for providing Clients with proposals and business plans from 5-7 working days down to 3, a 40%+ efficiency improvement. Show less

Accra, Greater Accra Region, Ghana

• Supported the CEO in developing the Group’s business plans and strategies to promote the organizations goals across all units in the region. As a member of the Stanford SEED program initiative the business signed on to, I handled Strategy summaries and created the presentation material.• Led by example to create a company culture of empathy among staff. Created an internal organization program called CARE (Compassion Acts Responsibly for Everyone), where volunteering staff wrote to any… Show more • Supported the CEO in developing the Group’s business plans and strategies to promote the organizations goals across all units in the region. As a member of the Stanford SEED program initiative the business signed on to, I handled Strategy summaries and created the presentation material.• Led by example to create a company culture of empathy among staff. Created an internal organization program called CARE (Compassion Acts Responsibly for Everyone), where volunteering staff wrote to any staff that anonymously reported emotional and phycological challenges to offer support, compassion and advice.• Designed and implemented the pioneer company policy that promoted a healthy and safe work environment, utilizing the lessons learned from the pandemic.• Kept the business employees aligned with the organization’s goals and their individual KPIs to ensure productivity and efficiency in operations. This was achieved with quarterly conversations steered by myself and the CEO to assess, encourage and realign.• Set project objectives for all teams and kept a tracker to report progress to the CEO.• Team Lead on the organization’s learning and development programs for interns and National Service Personnel. Show less

Ghana

Assisted in the performance of business continuity programme lifecycle activities. Developed business continuity policy, pandemic response plan and emergency preparedness and response plan. Conducted functional and testing of business processes, supporting applications, and workaround strategies. Coordinated the planning & exercising of BCM emergency response strategies. Ensured documentation is up to date and any identified risks are escalated appropriately.… Show more Assisted in the performance of business continuity programme lifecycle activities. Developed business continuity policy, pandemic response plan and emergency preparedness and response plan. Conducted functional and testing of business processes, supporting applications, and workaround strategies. Coordinated the planning & exercising of BCM emergency response strategies. Ensured documentation is up to date and any identified risks are escalated appropriately. Periodic assessment outsourced activities and supplier’s performance. Show less

Accra, Ghana

Support heads of departments/units in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.Provide technical and analytical support for process improvement initiatives.Develop process analysis and re-engineering to improve efficiency, lower costs, and improve product quality. Overall service delivery.

Ghana

Worked with the DMD to prioritize his agenda and focus on the most important issues and opportunities.Strategically managed the DMD's time and calendar by exercising discretion and decision-making while sorting and filtering requests for the Executive's time.Kept the DMD on schedule by providing prompts towards ensuring that strategic priorities are met in a timely manner. Responded to routine questions and requests and referred higher level managerial requests to the Executives… Show more Worked with the DMD to prioritize his agenda and focus on the most important issues and opportunities.Strategically managed the DMD's time and calendar by exercising discretion and decision-making while sorting and filtering requests for the Executive's time.Kept the DMD on schedule by providing prompts towards ensuring that strategic priorities are met in a timely manner. Responded to routine questions and requests and referred higher level managerial requests to the Executives and/or directors as appropriate. Performed special projects as directed by the DMD, including the review, research, summarization or analysis of information. Worked with the DMD to strategize and manage a portfolio of relationships including scheduling of meetings and relationship management tactics such as thank you notes.Managed the DMD's portfolio of goals and objectives including videos, addresses or speeches, blogging.Worked with the DMD on meetings, planning, preparation and coordination.Worked with the DMD to identify and schedule strategic presentations.Assisted with Board and Executive Committee meeting preparation, including logistics, materials, etc. Attended key meetings with the DMD with the purpose of ensuring follow-up and execution on identified action and key steps.Managed the setup of all executive offices. Show less

Accra, Ghana

• Responsible for the HR service desk with internal and external correspondence.• Responsible for a successful on-boarding processes for newly engaged staff.• Responsible for all HR Management Information Systems, i.e Leave System, Clock-in and Attendance system, Data Management System.• Facilitate the distribution of bank official dressing items for staff.• Assisted in the recruitment process of prospective staff. • Managed the meetings and schedules of the Head, Human… Show more • Responsible for the HR service desk with internal and external correspondence.• Responsible for a successful on-boarding processes for newly engaged staff.• Responsible for all HR Management Information Systems, i.e Leave System, Clock-in and Attendance system, Data Management System.• Facilitate the distribution of bank official dressing items for staff.• Assisted in the recruitment process of prospective staff. • Managed the meetings and schedules of the Head, Human Resource Management.• Project Manager in charge of the development and implementation of a New HR software and Employee Service System. Show less

Accra

Office support activities for GeneralManager-Operations.Generating regular and comprehensive monthly report on vehicle rental and maintenance activities for management's review.Ensuring that the maintenance and servicing schedule of the vehicles are followed.Complete paperwork; verifying the authencityof driver's license.Manage cash and credit card deposit.Address customer needs and questions and dealing with complaints.

Ring Road Central, Accra

Preparing clearance for vault evacuation.Assist customers in opening both personal and business accounts.Tasked with maintaining client relation by frequently providing a call report.

Accra

Organizing workshop and training programs for staff and students.Conducting checks on turtles and migrating birds during a period of time.Providing office support.

Master Of Science (Msc), Business And Technology Management

Bachelor Of Business Administration (B.B.A.), Human Resources Management

Wassce, General Arts- Ecnnomics, French, History, Literature