I have personally received, screen, validate eligibility, scan, upload, and fax Presidential Memorial Certificates (PMC) applications into the WebPMC application program. I have accurately processed PMC requested information into WebPMC by ensuring less than 0.5% - 1.0% typographical errors or eligibility mistakes. I am the main point of contact to independently process PMC Special/Immediate requests for White House, Congressional Offices, and office of the Secretary of Veterans Affairs on behalf of my immediate supervisor and Division Director. Receive, review, and analyze incoming communications to ensure appropriate actions are taken within the same hour of receipt. My incoming communications are in written form, telephone calls, e-mails, faxes, or other electronic requests and inquiries directly from the public, controlled correspondence from the White House, Congressional Offices and from or addressed to the office of the Secretary of Veterans Affairs. Requests may include multiple issues where referrals or communications with other federal or private offices outside of the PMC Program.I helped to develop and implement a “PMC Unit New Employee Checklist” and “How to Avoid PMC Duplicates” SOPs for future new employees to utilize. I am the “Lead” on helping Casualty Assistant Casualty Officers (CACO) process Presidential Memorial Certificate applications with the supporting Report of Casualty form also known as (DD Form 1300). I am the “Lead” on helping the Headstone/Marker Case Managers in processing PMCs for applicants. I make necessary notes in WebPMC and SharePoint to ensure transparency in both systems when assigned staff would need to review a case for an applicant would call or write a request for a status update. I helped developed and implemented a Standard Operation Procedure (SOP) for this project which helped my current supervisor, my co-workers and other staff outside my department to learn this process and conducted hands-on-training.

Greeted and assisted visitors and customers, either in person or on the phone, answered phones, maintained the Division Director calendar. Tracked division activities and ensuring appropriate workflow is in place for review, dissemination, distribution and/or approval. This included utilizing various mediums & tools such as shared drives, SharePoint, Query View Reporting System (QVR), and other NIH data systems. Maintained files, both digital and hard copy while performing data entry, utilizing budget applications, budget calculations, budget reports, collected scientific information for assembling reports, and providing background information for reporting of a scientific nature.Received and tracked important division-wide dates for scientific review meetings which I arranged all the travel for staff in the division within the Concur travel database, this included preparing & submitting travel documents for local, domestic, foreign travel, collecting Passports & Visa(s), for work-related travel, conference registration, and payment; abstract submission, managing and tracking all travel for the division, and processing travel vouchers. Used NIH systems and databases for preliminary analyses, data mining, and portfolio review. This included utilizing the QVR, preparing summaries, and presenting findings to management. Identified appropriate abstracts and publications of high scientific decisions; and preparing answers or finished product subject to review by supervisor.Scheduled meetings where I prepared meeting materials, handling meeting logistics, managing room set up, assisting with webinar management during meetings, and taking minutes. Scheduled webinars using the WebEx software, conference room, telephone requests, audiovisual request, managing IT support request for the division. Arranged and attended panel workshops, which involves checking details such as: time, location, and room arrangement.

On a daily basis I communicate with my supervisor, unit staff, Stakeholders (Panel Managers, Panelists, Professors, Government Officials, Farmers, etc.) by e-mails, conference calls, U.S. Postal Mail, and in person. Provide accurate and justifiable information pertaining to on-site and off-site panels, making friendlier processes (Plain Language), and also my daily work. I compile, summarize, prepare, review, submit and maintain documents for all Stakeholders assigned to me every year and take on additional ones to help support the office when needed. Completing my daily task I use various Microsoft Office products, Adobe Pro, Concur, Communication Research Education & Extension Management System(C-REEMS), Grants Management Reporting Application (GMRA), Adobe 8 Connect, copier, fax, and internet.I work closely with the Travel Office and Budget Administrative Officer to ensure all records and reports for processing W-4's, Honorariums (Stakeholders reimbursements), travel arrangements (Concur-Authorizations/Vouchers), award tracking (Communication Distribution System-CDS), and various inter office documents are accurate and guidelines are followed at all times. With minimum supervision I decide which matters can be handled personally and what need to be directed to other employees or officials depending on each situations. I am the back-up for other Program Support Assistant(s), Head Secretary, and Budget Administrative Officer in my institute which consist of four divisions that hold a total of 84 staff members. I continue to strive to help my institute make general guidelines friendlier for those in the Agency as well as outside the Agency to understand new and old procedures. For example: I helped create a Paperless Archive, Off-Boarding, On-Boarding, Panel Manager Process for my immediate institute. Because of my efforts, other institutes have incorporated/adopted these processes. These processes has done so well they have been implemented by my Agency.

Served as a liaison for four Directors and provided service for 84 staff members of the four divisions for time and attendance (Web T&A), travel (GovTrip), correspondences, training and creating Agency processes of various types. I trained the staff on how to use and enter their T&A into Web T&A as well as trained them on how to make hotel, flight, and car rental reservations in GovTrip and how to complete their Authorizations and Vouchers. I reduced the “Error Ratio/Returns” by 70%. I was selected to be a back-up for the Head Secretary. I helped her edit and maintain correspondences according to the Agency policies and regulations while she was out of the office. Constantly reviewed and edited documents created by other staff members such as Letter of Appreciations (LOAs) and Weekly Activity Reports (WAR) to ensure that their format and style confirms to the policies of the Agency and the immediate office.My other responsibilities included but not limited to receiving calls, greeting visitors, handling materials assigned to my supervisor while determining their purpose, deciding which matters can be handled personally, and which one could be directed to other employees or officials. Maintained a daily calendar, which included, arranging appointments, responding to invitations, and creating contact lists. I helped arranged meetings and conferences, which included initiating and preparing an agenda, coordinating conference participants, materials, space and facilities. I also typed minutes at those meetings and followed up to ensure necessary actions were accomplished.

I supervised four employees and performed clerical duties such as: data entry, receive incoming calls, memos, letters, time cards, send/ receive faxes, use office equipment, respond to e-mails, prepare excel spreadsheets, and attend contract meetings. I provided physical labor plans, and storage plans tasks in connection with government materials/merchandise. I was responsible for verifying the correctness of incoming shipments by comparing various items and quantities uploaded against invoices, manifests, and storage receipts. I also coordinated and expedited the flow of material/merchandise, reviewed production schedules, compiled various statistic reports, prepared quarterly and annual reports and conferred with the immediate supervisor on various topics pertaining to reports.

I supervised up to five employees and acted as a hostess by welcoming guests. I prepared data entry of the guests information, received telephone calls, solve clients and employee's problems, also ensured every guests had a great stay. I performed human resource functions for the staff, which included training employees, scheduling, and evaluating employee's performance. I had to create schedules, processed purchase requests and purchase orders for the department. In addition, I had to act as a liaison with conference planners and housekeeping department as well as, assume the duty of the night auditor in the absence of the Night Auditor Supervisor.

I was responsible for managing teams to conduct inventories which consisted of them tracking and tagging various items in different federal government buildings and their warehouses, as well as commercial retail stores. For example: D.C. Fire EMS, U.S. Senate, D.C. Courts, Pre-Trial Services, Randolph Sheppard – for Blind Vendors, Maryland State Archives, and the National 4H Council. My duties included tracking all imports and exports from all warehouses through a computerized filing system, and converting all files to an inventory program, which allows tracking of core data elements. I supervised, screened applications for hiring, evaluated tests given to employees, interviewed applicants, and trained up to 20 employees for inventory jobs. I generated reports based on each client needs to ensure that each project was ran smoothly and that each team performed all their duties as needed. These reports were provided to each client before I shipped the finalized copy to General Service Administration (GSA).

I was responsible for processing closing documents for many different agencies (including Johns Hopkins Hospital and the Fannie Mae Foundation). My duties were ensuring that shipments were received in a timely manner, allowing case files to be scanned, ensuring that those case files were properly scanned and readable, and performing a quality control review on each packet prior to shipment.