Roadside Assistance Specialists
CurrentPerform and received Inbound/outbound call within U.S/CanadaAssist customers involved in a breakdown/AccidentMap customer to provide ef cient and fast pace Roadside assistance Ensure customer safety/ empathized with customer and assure fast service Reserve and book Hotel/TransportationLocate replacement equipmentCreate customer action le notating customer concerns file notating customer concernsffProcess reimbursement due to customer breakdown/accident.Oversee roadside agents are assisting customer within a timely manner.Upload service provider invoices to customer file.Provide chat support to customers and roadside assistance agents.Trained new employees.