Doris Samawi Email & Phone Number

Compile the information provided by suppliers such as specs, cost and time of production.Place orders and follow up till arrival to Port.Verify Orders Options string & pricing.Maintain updated statement of inventory location on weekly basis.Prepare Specification sheet for each car model.Submit daily pre delivery inspection request.Submit daily transactions under customs formalities and car transfer request as well.Coordinate with Clearing Manager since arrival of cars till the accomplishment of customs formalities for each item.Daily sales operations, which are receiving sales files, inspecting contracts, printing out customs dept. letters, getting contracts & customs letters approved/signed by your Finance Manager and GM, handing all pertaining documents to customs representative.Receive customs documents and preparing letters to Registration & Licensing Dept. and getting same approved/signed by your Finance Manager & GM.Handing all documents to Registration/Licensing representative and following up with same until vehicle is registered.Prepare daily sales reports & update it when needed.Inform service center in writing if any vehicle is sold with BSI and send them copy of BSI contract.Update BMW portal and AK portal accordingly when vehicles are ordered, shipped, received into stock and sold.Prepare costing sheets of new ordered cars and update costing on a quarterly basis.Assist GM & Sales Manager in preparing costing sheets per customers’ requests.Upload via CRM stock details such as Chassis, engine numbers etc.Maintain accurate & updated knowledge concerning BMW Cars (on order, en route and stock units) In terms of location, CBDs & specs.Provision of detailed vehicle build up BMW for individual inquiries specs & price wise.Plan BMW brand of cars need on monthly basisOrganizing cars mobility between Private Bonded, Service center & Showroom.Submitting Sales reports internally & externally on timely manner

- Handling customers complaints- Meeting the customers and listening to their complaints - Answering unsatisfied customers calls- Working on the CRM System- Entering all the customers complaints on the CRM System- Worked at the service center, meeting customers and fixing their problem at the work shop- Meeting with the technicians at the work shop to solve customers' problem- Assumes full responsibility for the daily, weekly & monthly report internally and externally(to General Motors)- Handling complaints that received from General Motors- Doing training for the new employeesAND BEFORE THAT I WORKED AS:Sales Consultant, October 2007 – May 2008Abu Khader Group, Cadillac and Hummer ShowroomAmman, Jordan- Explaining the customer the product that we have- Working on the CRM system- Calling the customers to offer them the product that we have - Visit other showrooms to know more about the competitors- Handle customers complains- Assumes full responsibility for the daily, weekly & monthly report

Maintains regular update for company daily reports ensuring the accuracy of the sales figures provided by Airport, GSA travel agents and any other sources, to maintain a high level of data base reference for station local use and any HDQ requirements.- Assumes full responsibility for the daily, weekly & monthly station reports (local uplifted by destination, Activity report, passengers load statistics, RTA & Station tracking sheet)- Participating in the preparation of monthly advanced reports (MMR Monthly Marketing Reports, Fare basis templates sheet, Travel Agent Monthly Statistic)- MIDT (Wise Vision) report to monitor the market and OAL.- Preparing OTIS request for the station sanctions, upon request.- Supplements sales calls made by Sales Reps.- Making hotel booking and car hire upon request.- Acknowledge letters, e-mails, etc., received from customers within 24 hours.- Studies traffic movements from/to the station and submits schedule recommendations as to routes.- Participating in the preparation of the marketing activities (Annual party, workshops, seminars, road show, etc.)- Participates in regular Sales Meetings, Staff Coordination Meetings.- Performs other duties requested by Area Manager & DSM.