Doris Serrano Chain Email & Phone Number

Estados Unidos

erformed customer ledger reconciliation.Knowledge on cash application and posting of journal entries.Understand accounts receivable process on invoices, credit note, cash receipts and allocation.Responsible for reviewing and clearing customer account balances.Familiarity on accounts receivable aging report.Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalations.Escalation of critical issues… Show more erformed customer ledger reconciliation.Knowledge on cash application and posting of journal entries.Understand accounts receivable process on invoices, credit note, cash receipts and allocation.Responsible for reviewing and clearing customer account balances.Familiarity on accounts receivable aging report.Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalations.Escalation of critical issues to team leads and manager to help reach a quick resolution.Identify process improvements and deliver agreed process efficiency/effectiveness and contribute to improvement in other processes both within and beyond the team.Serve as SME and point of contact for aged customer balances.Provide Reporting support to Team Leads and Manager. Show less

Estados Unidos

• Resolve customer complaints via phone, email, mail, or social media.• Use telephones to reach out to customers and verify account information.• Greet customers warmly and ascertain problem or reason for calling.• Cancel or upgrade accounts.• Assist with placement of orders, refunds, or exchanges.• Advise on company information.• Take payment information and other pertinent information such as addresses and phone numbers.• Place or cancel orders.• Answer… Show more • Resolve customer complaints via phone, email, mail, or social media.• Use telephones to reach out to customers and verify account information.• Greet customers warmly and ascertain problem or reason for calling.• Cancel or upgrade accounts.• Assist with placement of orders, refunds, or exchanges.• Advise on company information.• Take payment information and other pertinent information such as addresses and phone numbers.• Place or cancel orders.• Answer questions about warranties or terms of sale.• Act as the company gatekeeper.• Suggest solutions when a product malfunction.• Handle product recalls.• Attempt to persuade customer to reconsider cancellation.• Inform customer of deals and promotions.• Sell products and services.• Utilize computer technology to handle high call volumes.• Work with customer service manager to ensure proper customer service is being delivered.• Close out or open call records.• Compile reports on overall customer satisfaction.• Read from scripts.• Handle changes in policies or renewals. Show less

California, Estados Unidos

• Act as a liaison to other internal marketers for multi-product communication• Cold calling for new customers • Regular updates to business partners on progress vs objectives• Discover new opportunities and platforms by which the business may engage with existing customers and attract new ones • Calling a database of existing clients and cold calling new ones• Update Salesforce in every call

Los Ángeles, California, Estados Unidos

Responsible for: • Developing and maintaining the company's blog. • Research, write/edit and create layout for new blog entries, as well as articles and features that express the company’s ideas, thoughts, expertise and interests while ensuring material engages a diverse audience of readers. • Where appropriate, ensure prompt response to blog comments. • Perform continuous enhancements and modifications to the blog. • Assess new standards, technologies and trends, and… Show more Responsible for: • Developing and maintaining the company's blog. • Research, write/edit and create layout for new blog entries, as well as articles and features that express the company’s ideas, thoughts, expertise and interests while ensuring material engages a diverse audience of readers. • Where appropriate, ensure prompt response to blog comments. • Perform continuous enhancements and modifications to the blog. • Assess new standards, technologies and trends, and formulate plans for future enhancement to blogging. • Overseeing and executing social media strategies, guidelines, best practices, promotional campaigns and day-to-day activities • Conceptualizing and leading the implementation of compelling content and programs across various social platforms that engage and communicate effectively with the audience • Developing social media copy for both editorial and marketing efforts • Helping to develop and establish the voice and content strategy to drive awareness and conversion while balancing short- and long-term business and edit goals • Implementing brand growth initiatives with a focus on audience engagement • Supervising Twitter, Facebook and Instagram accounts; setting and meeting aggressive social goals • Identifying emerging digital trends, pushing experimentation with new platforms • Identifying social trends and viral conversations • Growing social audience across multiple platforms and generate engagement with content • Collaborating with influencers to create content for platforms like Facebook, Instagram, Twitter • Managing comments sections, responding swiftly and prioritizing feedback • Exploring partnerships and new growth opportunities • Managing and execute all digital content activities, including blog content and development of content marketing strategies and tactics Show less

Honduras

Honduras

SALES MANAGER IN HONDURAS.