Doris Sun Email & Phone Number

Queens, New York, United States

• Assistance with performing internal and external compliance audits• Compiling and managing compliance dashboard• Analyze ACE reports and compliance reports for trends• Review and analyze Brokerage compliance log• Assistance with Trade Service• Support with special projects or assignments, as requested, including but not limited to training PPT, classification projects, post entry projects. • Keeping abreast of regulatory changes and developments in the Customs and PGA environment• Compile monthly KPI reports related to Service, Productivity, and Compliance• Provide Training for both National and Branch Teams

Queens, New York, United States

• Manage and Audit files to ensure timely and accurate filling of customs entries• Handle all types bonds including new bond, SEB, ISF D bond, insufficient bond and bond renewal• Oversee and review PSC and Protest process, ensure all request are filled accurate and timely• Evaluate and create new SOP for new accounts and assign to team• Handle customer complaints, resolve issues and adjust policies to meet changing needs• Evaluate team performance; coach and train to improve weak areas• Stay on top of applicable government regulations while performing Customs activities• Run and Analysis ACE Reports

Queens, New York, United States

• Licensed Customs Broker with 5 years of strong experience in Classification,• Ocean/Air/Truck/RLF entries, OGA, IE, T&E, PSC and Protest• Supervised Team, Bond Team and DDP Team, making sure team is compliance with U.S. Customs regulation and meet KPI standard in accordance with company's procedures/requirements• Conducted performance review, planed hiring, training, work plan and delegate assignment to team.• Handled Bond and Provide training for bond renewal, continuous bond, single entry bond, ISF D bond, ADD/CVD bond and insufficient bond.• Checked statement and made payment to U.S. Customs.• Developed, maintained and updated customer profiles

Queens, New York, United States

• Prepare customs entries and follow-up with the clearance process on Ocean/Air/Truck/RLF entries• Provide necessary documents to Customs and other government Agencies• Accuracy in Data Entry & transmit to Customs• Handled Customs Exam and troubleshooting to ensure all the entries are meet customer's expectations

Queens, New York, United States

• Tracked, traced, and updated status of FCL and LCL shipments, monitoring reports on daily basis• Accurate and timely billing to customers and data entry into system (Freight stream)• Arranged payment and other charges or collection of payment on behalf of client• Effective communication with customers, vendors, other OEC offices, and co-workers through high volume of emails and phone calls