Established a professional relationship with clients to optimise the service level by:• Execution of order to cash for key clients ensure right orders are placed and validated accordingly to satisfy the requirements of both business and clients.• Proactively ensure order processing and follow up until the delivery• Enforce the credit policy and the application of sales terms and conditions in term of payment timelines through proactively ensuring reminders.• Record, analyse and follow up the disputes situation (damages, shortages and returns)• Efficiently answer to the client’s requirements (timelines, shortages, information, disputes)• Maximise/visibility to assist the right decisions to be made while collaborating with other teams• Collaborate with other teams to support the overall supply chain KPI• Maintaining good relationship with clients and stakeholders towards a collaborative relationship• Manage end to end process for clients claims, simplify, and improve efficiency• Implement and support key supply chain initiatives striving for operation excellence• Proactively communicate towards the hierarchy in case of challenges and implement adapted corrective actions• Participate in UAT (user acceptance test) as power user to carry out testing in system andensure successfully completion

- Fully engaged with team members to achieve the highest level of productivity.- Exhibited strong listening skills, collaborated with cross-functions to improve business processes and performance.- Responded to problems with excellent troubleshooting abilities.- Executed determination and resilience in the face of adversity.- Worked well both independently and in teams.

- Organizational move from Sales Administrator role to Supply Chain.- Successfully set up and management of a new team of customer service representative to efficiently execute E2E process for order to cash.- Developed, implemented SOP and process governance.- Excellent in planning and organizing meetings and special events to support team efforts.- Provide guidance to team performance and development plans.

- Promoted to lead a team of sales administrators.- Responsible to ensure order management accuracy and team effectiveness.- Enable team efficiency by leading root cause analysis and implementing improvement plans.- Demonstrated efficiency in managing team resources during exigencies without business impact.

-Handling Singapore and Myanmar customers accounts.- Responsible for order management for my customer accounts.- Monitor and follow up for LC and payments.- Ensure orders are timely released in system for Logistics to arrange shipment.

- Timely and accurate order entry into SAP.- Monitor and follow up LC and payment from customers.- Review LC and ensure no discrepancies.