Doris Yau Email and Phone Number
Doris Yau work email
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Doris Yau personal email
Originally from Hong Kong, I am fluent in Cantonese, Mandarin, and English, embodying strong organizational and communication skills. Currently, I hold the position of Retail Executive Relations Officer at Apple, where I support the APAC market. My experience spans multiple facets, including Customer Relations, Sales, Service, Product Education, and Account Management.Passion for reading, running, writing and travelling.FACEBOOK PAGEhttps://www.facebook.com/goeverywherewithlove
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Apac Retail Executive RelationsApple Aug 2023 - PresentSingaporeManaging critical aspects of customer service and operational improvement at Apple, including:- Damage Control and Customer Service Recovery, dealing with the company's most serious, critical, and highly visible customer satisfaction issues- Responding to Critical Issues escalated by Apple's Executive Team, Public Relations, Legal, and Investor Relations departments- Communicating Official Positioning- Identifying opportunities for enhancing operational efficiency and customer service quality -
Sales Specialist - Sea EnglishApple May 2019 - Dec 2023SingaporeEngaging with Apple eCommerce customers for Singapore, Malaysia, Philippines and Australia market in phone environment, including: - Business to Business Sales- Account Management - Order Support- Understand customer needs and making solution-based sales recommendations- Guiding customers through order processes & after sales follow-upROTATION EXPERIENCE: UAT Tester1. JAPAC Trade-In Project (March to April 2020)2. Australia Trade in Enhancement Project (June to July 2020)
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Segments Account ManagerApple Jan 2023 - Jun 2023SingaporeUnder Apple internal Career Experience as a Segments Account ManagerRole Description:To support the Apple Retail Online Digital Segments sales programs primarily across Corporate Employee Purchase Program, Refurbished, Education and Small Medium Business.Responsibilities include: - Maintain high SLAs with the key CEPPaccounts including new account openings, support and marketing communications.- Delivery of a key business priority through the Corporate EPP Growth Plan.- Work with the cross functional stakeholders to help bring new refurbished products to market.
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Learning Expert -- Hk CantoneseApple Sep 2016 - May 2019SingaporeConducting Online Personal Sessions to Hong Kong customers, including:- Answer product queries- Walk them through key features- Teach them how to personalise their deviceROTATION EXPERIENCE:1. Finance Desk Specialist Outreach Singapore and Australia customers to finalise instalment order (August to October 2017)2. Line PatrollerProcess flow QC at the heart of production floor (June to July 2017)3. UAT Tester - China eFaPiao Project (April to May 2019)
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Sales Specialist - Hk Cantonese & Tw MandarinApple Sep 2011 - Sep 2016SingaporeEngaging with Apple Online Store Hong Kong and Taiwan customers in phone and web environment, including:- Customer interfacing & product recommendation- Lead qualification & leadership training- Channeling customer escalations to appropriate resourcesCompleted Leadership Development Program & Training, 9/2013－4/2014Completed Coach Qualification Course, 9/2013Completed Trainer Qualification Course, 9/2013
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Chinese TeacherLok Sin Tong Young Ko Hsiao Lin Secondary School Jan 2011 - May 2011Hong KongTaught a class of Secondary 5 students Chinese Language and Culture(CL&C) every Saturday. Developed daily lesson plans to meet school learning objective for various elementary grades.
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Game AssociateCarowinds Jun 2010 - Aug 2010Charlotte, North Carolina AreaJoined Work And Travel USA Programme and served as Games Associate in Carowinds Amusement Park.Trained in over 15 game stalls and interacted with crew from all over the world.
Doris Yau Skills
Doris Yau Education Details
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Chinese Studies -
Chinese Language And Literature
Frequently Asked Questions about Doris Yau
What company does Doris Yau work for?
Doris Yau works for Apple
What is Doris Yau's role at the current company?
Doris Yau's current role is APAC Retail Executive Relations in Apple.
What is Doris Yau's email address?
Doris Yau's email address is dy****@****ple.com
What schools did Doris Yau attend?
Doris Yau attended University Of Hong Kong, The Chinese University Of Hong Kong.
What are some of Doris Yau's interests?
Doris Yau has interest in Bowling, Jogging, Reading.
What skills is Doris Yau known for?
Doris Yau has skills like Leadership, Customer Service, Sales, Language Teaching, Ios.
Who are Doris Yau's colleagues?
Doris Yau's colleagues are Surendra Baghel, Sophia Kao, Mohamed Ahmed Abdel Aziz, Angela Tay, Camilo Echeverri, Kunta Kinte, Peter Trost.
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