Doris Yau

Doris Yau Email and Phone Number

APAC Retail Executive Relations in Apple @ Apple
cupertino, california, united states
Doris Yau's Location
Singapore, Singapore, Singapore
Doris Yau's Contact Details

Doris Yau work email

Doris Yau personal email

n/a
About Doris Yau

Originally from Hong Kong, I am fluent in Cantonese, Mandarin, and English, embodying strong organizational and communication skills. Currently, I hold the position of Retail Executive Relations Officer at Apple, where I support the APAC market. My experience spans multiple facets, including Customer Relations, Sales, Service, Product Education, and Account Management.Passion for reading, running, writing and travelling.FACEBOOK PAGEhttps://www.facebook.com/goeverywherewithlove

Doris Yau's Current Company Details
Apple

Apple

View
APAC Retail Executive Relations in Apple
cupertino, california, united states
Website:
apple.com
Employees:
218112
Doris Yau Work Experience Details
  • Apple
    Apac Retail Executive Relations
    Apple Aug 2023 - Present
    Singapore
    Managing critical aspects of customer service and operational improvement at Apple, including:- Damage Control and Customer Service Recovery, dealing with the company's most serious, critical, and highly visible customer satisfaction issues- Responding to Critical Issues escalated by Apple's Executive Team, Public Relations, Legal, and Investor Relations departments- Communicating Official Positioning- Identifying opportunities for enhancing operational efficiency and customer service quality
  • Apple
    Sales Specialist - Sea English
    Apple May 2019 - Dec 2023
    Singapore
    Engaging with Apple eCommerce customers for Singapore, Malaysia, Philippines and Australia market in phone environment, including: - Business to Business Sales- Account Management - Order Support- Understand customer needs and making solution-based sales recommendations- Guiding customers through order processes & after sales follow-upROTATION EXPERIENCE: UAT Tester1. JAPAC Trade-In Project (March to April 2020)2. Australia Trade in Enhancement Project (June to July 2020)
  • Apple
    Segments Account Manager
    Apple Jan 2023 - Jun 2023
    Singapore
    Under Apple internal Career Experience as a Segments Account ManagerRole Description:To support the Apple Retail Online Digital Segments sales programs primarily across Corporate Employee Purchase Program, Refurbished, Education and Small Medium Business.Responsibilities include: - Maintain high SLAs with the key CEPPaccounts including new account openings, support and marketing communications.- Delivery of a key business priority through the Corporate EPP Growth Plan.- Work with the cross functional stakeholders to help bring new refurbished products to market.
  • Apple
    Learning Expert -- Hk Cantonese
    Apple Sep 2016 - May 2019
    Singapore
    Conducting Online Personal Sessions to Hong Kong customers, including:- Answer product queries- Walk them through key features- Teach them how to personalise their deviceROTATION EXPERIENCE:1. Finance Desk Specialist Outreach Singapore and Australia customers to finalise instalment order  (August to October 2017)2. Line PatrollerProcess flow QC at the heart of production floor (June to July 2017)3. UAT Tester - China eFaPiao Project (April to May 2019)
  • Apple
    Sales Specialist - Hk Cantonese & Tw Mandarin
    Apple Sep 2011 - Sep 2016
    Singapore
    Engaging with Apple Online Store Hong Kong and Taiwan customers in phone and web environment, including:- Customer interfacing & product recommendation- Lead qualification & leadership training- Channeling customer escalations to appropriate resourcesCompleted Leadership Development Program & Training, 9/2013-4/2014Completed Coach Qualification Course, 9/2013Completed Trainer Qualification Course, 9/2013
  • Lok Sin Tong Young Ko Hsiao Lin Secondary School
    Chinese Teacher
    Lok Sin Tong Young Ko Hsiao Lin Secondary School Jan 2011 - May 2011
    Hong Kong
    Taught a class of Secondary 5 students Chinese Language and Culture(CL&C) every Saturday. Developed daily lesson plans to meet school learning objective for various elementary grades.
  • Carowinds
    Game Associate
    Carowinds Jun 2010 - Aug 2010
    Charlotte, North Carolina Area
    Joined Work And Travel USA Programme and served as Games Associate in Carowinds Amusement Park.Trained in over 15 game stalls and interacted with crew from all over the world.

Doris Yau Skills

Leadership Customer Service Sales Language Teaching Ios

Doris Yau Education Details

Frequently Asked Questions about Doris Yau

What company does Doris Yau work for?

Doris Yau works for Apple

What is Doris Yau's role at the current company?

Doris Yau's current role is APAC Retail Executive Relations in Apple.

What is Doris Yau's email address?

Doris Yau's email address is dy****@****ple.com

What schools did Doris Yau attend?

Doris Yau attended University Of Hong Kong, The Chinese University Of Hong Kong.

What are some of Doris Yau's interests?

Doris Yau has interest in Bowling, Jogging, Reading.

What skills is Doris Yau known for?

Doris Yau has skills like Leadership, Customer Service, Sales, Language Teaching, Ios.

Who are Doris Yau's colleagues?

Doris Yau's colleagues are Surendra Baghel, Sophia Kao, Mohamed Ahmed Abdel Aziz, Angela Tay, Camilo Echeverri, Kunta Kinte, Peter Trost.

Not the Doris Yau you were looking for?

  • Doris Yau

    New York City Metropolitan Area
    5
    yahoo.com, elegran.com, uwnyc.org, theguarantors.com, theguarantors.com

    2 +141581XXXXX

  • Doris Yau

    Hong Kong Sar
    1
    linkzindustries.com
  • Doris Yau

    Global Segment Leader
    England, United Kingdom
  • Doris Yau

    Team Leader - Hazard Team/Industry Assessment At Department Of Planning And Environment
    Greater Sydney Area

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.