Doris Brown Email & Phone Number

Atlanta, Georgia, Us

Joined a department to meet company goals and compliance; reviewed and analyzed current processes to identify key issues to turnaround the department’s performance. Accomplishments:• Overseen all benefit functions and transactions related to employment verifications, subpoenas, wage claims and workers’ compensation, collaborating with attorneys to resolve key issues• Evaluated the processes for departmental legal documents and revised the policies and procedures, to streamline and improve the quality and accuracy of all documentation• Significantly improved processing time on responses to subpoenas, which led to higher productivity for HR Associates, meeting and exceeding compliance standards• Recruit, interview, and hire HR associates, providing training, and coaching to ensure departmental requirements and metrics are met• Additionally, managed a second group of HR associates handling all confidential HR records for the entire company for over a year in addition to current responsibilities • Received several Home Depot Company Awards for consistently going beyond the call off duty

Atlanta, Georgia, Us

Initially employed to manage the HR center comprised of 27 HR Associates answering all payroll related questions for the entire company. Based on success of HR center, next, was requested to manage the Unemployment group. Accomplishments:• Managed 27 HR Associates in the HR Center answering unemployment benefit questions about claims to successfully resolve issues• Significantly expanded responsibilities to manage the transition group to train and coach call center associates, completing training of multiple classes until another supervisor was given the responsibility• Based on success, requested to take on even greater management duties by working with the “Team Leads” group of 18 that handled escalations in the call center of almost 300• Reviewed unemployment policies and procedures and standard operating procedures determining that some of the processes were ill-defined; restructured and streamlined unemployment claims that resulted in saving Home Depot approximately $13M over a twelve-month period• Consistently receive top annual performance awards for outstanding leadership, service, and commitment to excellence• Supervised multiple groups, held team meetings, set high job expectations, provided coaching, monitored quality and metrics that improved group performance to meet/exceed departmental goals• Honored with multiple awards and received recognition.

Us

Managed a group of 23 employees that processed all the Trust Company’s collateral documents ensuring total accuracy and timeliness for loans, aligning with company policies. Recipient of multiple letters of commendation from internal and external clients for providing exceptional client services.Accomplishments:• Examined original notes, deeds of trust, or mortgages and title commitment to ensure adherence to state and federal laws• Awarded a special performance bonus and attended a company sponsored trip to the Bahamas for dedication and commitment to the job• Met with clients and consulted on products, program guidelines and loan processes to build the business and client base• Recruited, hired, and trained collateral staff as well as bilingual candidates for the Boca Raton branch

Bachelor'S Degree, Communication And Media Studies

Bachelor'S Degree, Marketing