Doris Weaver Cure Email & Phone Number

Austin, Texas Metropolitan Area

• (Transitioned to Integration Acceleration Office) Provide high level executive assistant support within Cisco's Integration Acceleration Office (IAO) to VP Jochen Kleinknecht, PMO Karen Franks, PMO Director David Mann.
• Calendar & Travel Management - Prepare correspondence & scheduling itineraries with attention to detail
• Excellent communication and problem-solving skills
• Coordinate team events and offsites from small to large scale.
• Strong planner who readily adapts to change, manages multiple projects simultaneously while working independently
• Able to work under pressure and successfully deal with competing demands while maintaining complete confidentiality

Austin, Texas Metropolitan Area

• Provide high level executive assistant support to leaders within Cisco: VP - Jochen Kleinknecht, Sr. Director Acquisition Success - Caroline Jones, Sr. Director Strategic Operations - Abid Mohsin, and CX Strategy &.
• Calendar & Travel Management - Prepare correspondence & scheduling itineraries with attention to detail
• Excellent communication and problem-solving skills
• Coordinate team events and offsites from small to large scale.
• Strong planner who readily adapts to change, manages multiple projects simultaneously while working independently
• Able to work under pressure and successfully deal with competing demands while maintaining complete confidentiality

Austin, Texas

• Provide high level secretarial and administrative support to VP of Strategy & Planning ~ Office of the COO - Vamsi Velagapudi, Strategy & Planning Chief of Staff - Maia Marken, CX Strategy & Market Intelligence.
• Calendar Management - Prepare correspondence & scheduling itineraries with attention to detail
• Excellent communication and problem-solving skills
• Coordinate team events and offsites from small to large scale.
• Strong planner who readily adapts to change, manages multiple projects simultaneously while working independently
• Able to work under pressure and successfully deal with competing demands while maintaining complete confidentiality

Austin, Texas

• Provide high level secretarial and administrative support to 3 Senior Executives within Cisco – Director of Finance, Global CX Centers Chief of Staff, and People & Communities Director
• Prepare correspondence, scheduling itineraries with attention to detail - Calendar Management
• Excellent communication and problem-solving skills
• Strong planner who readily adapts to change, manages multiple projects simultaneously while working independently
• Able to work under pressure and successfully deal with competing demands while maintaining complete confidentiality

Austin, Texas

• Assist with process development within Austin Drive Server (ADS) – a web application for NOC Operations
• Schedule, create agenda, and conduct weekly WEBEX Meetings regarding Cisco Customers transition to WEBEX, also for the Command Center - VIDEO TelePresence Team, and ADS Requests
• Schedule Video TelePresence and WEBEX Training calendar and distribute for all new hires within Cisco
• Assist T3 Engineers to develop mentoring program for T1 Techs – schedule accordingly
• Assist Content Community Manager in the Engineering knowledgebase
• Assist with reorganizing the Cisco Engineering knowledgebase or any special projects

Austin, Texas

• Co-manage next generation network upgrades which included AT&T Cloud software, Cisco Routers, and Yealink handsets with AT&T Project Management, AAP NOC Team, and AT&T Technicians along with AAP Retail Management.
• Conducted extensive data gathering calls to AAP Retail Management
• Assisted with troubleshooting of network equipment in AAP stores during network upgrade
• Conducted extensive follow up calls to AAP Retail Managers after upgrade completion
• Escalate issues to AAP Network Operations Center (NOC) team during migration / upgrade and after completion
• Attended daily staff meetings via Cisco WebEx

Austin, Texas

• Schedule WIFI / DSL Internet / ILS (pots) Line disconnect circuit requests for McDonald’s Restaurant accounts throughout US and Guam which are submitted within Salesforce (Over 14,000+) by AT&T Project Managers
• Extensive research reconciling between SAP NetWeaver and Salesforce - updating site records daily and accordingly until disconnect completion
• Work with LEC (Carriers) and vendors daily to ensure timely disconnection of internet or ILS (pots) Line services
• Escalate customer or billing issues with vendors to internal departments
• Thorough and comprehensive daily reporting for billing department and managers utilizing Excel and Salesforce
• Creating and maintaining logs for tracking purposes within Salesforce or Excel

Austin, Texas

• Provide first point of contact and tier 1 technical support for Gsolutionz customers within an Avaya Call Center/IVR
• Managed multiple trouble tickets simultaneously, while troubleshooting minor programming issues
• Escalate issues to tier 2 or tier 3 technicians when needed
• Extensive TigerPaw CRM database data entry and creation of service orders
• Online IVR / Chat support with creation of service requests
• Provided first-rate customer service

Austin, Texas

• Responsible for the overall direction, planning, manage budget and timelines, engaging stakeholders, documenting process, handover of project, extensive follow up
• Attended weekly staff meetings via Skype
• Procurement - ordering and tracking of specific Avaya phone systems – on premise solutions such as IPO (IP Office), network, or ancillary equipment / moving to cloud-based software such as 8X8 & Ring central
• Creation of purchase orders for vendors, distributors, field technicians, carriers/LECS, licenses, and MACD
• Scheduling of conference calls to discuss timely arrival of project equipment, next steps, completion of project sub-tasks with customers, vendors, sub-contractors, carriers, and technicians utilizing Outlook
• Strong attention to detail, follow up, and problem solving

Austin, Texas

• Plan, supervise, and coordinate internal and external events
• Weekly mtgs managing budgets, menu planning, purchasing, and preparation
• Recruit, coach, mentor, schedule and oversee volunteers for Hospitality Team.Homeless Outreach:Prepare and distribute clothing, backpacks, and suppliesPrepare food for distribution

Austin, Texas

• Responsible for engaging stakeholders, documenting each project and process, handover of project to Finance Dept. once completed
• Creation of purchase orders for vendors, technicians, and MACD (Moves, adds, changes, disconnects)
• Scheduling of conference calls to discuss timely arrival of project equipment, next steps, completion of project sub-tasks with customers, vendors, sub-contractors, carriers, and field technicians utilizing Outlook
• Strong attention to detail, follow up, and problem solving
• Extensive data entry