Doris Duncan, Cfm Email & Phone Number

Baton Rouge, La, Us

Atlanta, Georgia, Us

• Pioneered a site assessment audit process, boosting the tech team's responsiveness by eliminating repetitive repairs and reducing reactive work order tickets.• Spearheaded the launch of a centralized trash recycling program across multiple states, reducing janitorial spending at seven essential administrative facilities and serving as the green team co-chair for the region.• Enhanced customer experience by providing monthly engagement presentations on current and future initiatives underway that successfully prevented impact to their operational uptime • Led comprehensive RFP processes, overseeing service scope expectations, negotiating bid awards, and conducting quarterly KPI compliance reviews for critical service deliverables.• Coordinated and executed timely planned preventative maintenance and repairs for building equipment and critical systems.• Demonstrated cost-effective design skills, reducing an $835k budgeted buildout to $382,000 by locally sourcing FFE, overcoming lead time challenges brought on by COVID-related delays.• Championed a nationwide HVAC PM RFP initiative, achieving significant cost efficiency through a well- defined service frequency scope and transitioning to a national provider's model.• Formed a strategic partnership with the real estate division, ensuring timely lease renewal, space optimization, and efficient decommissioning processes.• Developed and implemented strategic plans and departmental goals, maximizing workflow efficiency and meeting the needs of various departments organization-wide.• Cultivated stakeholder and team engagement while successfully developing, maintaining, and monitoring annual Capex Opex operating budgets, leveraging regional spend savings effectively.

Atlanta, Ga, Us

• PPM Third Party Service Provider Selection and On-boarding via add of a well-defined scope of work service deliverable accountability• Capital Expenditure Budgeting and Administration that leverages Stakeholder and Tech team input that streamlined post planned non-emergency based repair needs • Building Condition Analysis Reports and Checklist refinement• HVAC and Emergency Equipment Asset Management Inventory Development tagging and dashboard development• Establishment of standards – Workspace, Furniture, Finishes, Graphics, Accessories• Management of Corporate Brand Standard Site Condition Audits of finishes, wear fatigue, signage, recycling standards, enterprise-wide standard alignment, etc.• Implemented monthly staff team-building initiatives and delivered weekly staff presentations to enhance career path growth by focusing on excellent customer

London, Gb

February 2014 - January 2018Sr. Facilities and Operations Manager • Mobilization lead for the Americas for new global-facing client site initiatives• Enhanced facility services, safety, and quality while preventing cost overruns by developing and enforcing vendor contract specifications.• Day-to-day operational upkeep of corporate mult-state sites and Data centers• Organized training for new team members and routine retraining for established employees.• Reviewed financial numbers to optimize financial results and guest experience.• CMMS service work order report trending reviews that reduce repetitive repair needs• Collaborated with various cross-functional teams to collect accurate data needed to leverage spend with 3rd party vendors.• Hired and led a well-versed team of facility management professionals supporting new client site location growth needs• Equipment asset calibration, leveraged negotiation-based spending, PM program set-ups• Simplified project management processes needed for multi-state trending of work completion forecasting• New vendor and employee onboarding and new tenant walk-thru's for lease space decommission transitions• Managed oversight of UPS global campus ship and mail-room reproduction center vendor expectations• RFP scope, bid negotiation meetings, and award of capital project works required in union and non-union environments• Planned and executed strategies that increased business and drove profit growth via vendor services scope accountability

Orlando, Fl, Us

• Brand management of 93 Olive Garden Restaurants that constitute managing relationships with customers and operational upkeep via well-engaged partnerships with inhouse design, construction and remodel teams• Successfully provided annual building full-site based ground up audits that produced accurate Capital and expense budget forecasting that consistently met goals • Secured preventative maintenance contracts for cyclical services via accountability for national account-sourced deliverable asset service.• Maintained vendor partnerships that enhanced life cycle, SLA guaranteed service up time, and adherence to well-defined brand standards. • Set and met annual budgetary goals that aligned with key site audit, findings aligned to age and customer request for new equipment, finishes and furniture needs• Championed quality control team audit request. Disaster recovery and safety standards management• Quarterly presentations to Directors and GMs on cost-saving operational upkeep best practices and corporate initiatives launched, selling key cost savings. • New construction punch of new brand prototype build-outs and remodels for turnover readiness to local GMs with assured lifecycle-based choices tied to ease of sustainable usage uptime• Weekly tollgate project status review summaries up to corporate that summarized vendor performance, budget, and completion timelines that minimized operational impact

San Antonio, Texas, Us

•Highly effective daily management of 2.1 million SF within a 5 million SF portfolio, overseeing customer and vendor relationships for operational upkeep.•Developed bi-weekly KPI reports highlighting repairs needed and ensuring safety compliance alignment.•Served as Facilities Liaison to senior-level executives in both the bank and CEO's office, addressing upgrade needs.•Provided cost-effective design and repair solutions for various areas, including Child Development Center, corporate jets hangar, general call center, synergy management support, and retail space.•Collaborated with designers, vendors, shop managers, and move teams for timely completion of work in sensitive areas.•Successfully achieved annual capital and expense budget forecasting goals.•Directed cross-functional teams effectively, demonstrating leadership without direct supervisory responsibility.•Conducted shop drawing and contract document reviews for new capital construction projects, contributing to successful RFP submissions.