Doris Fritz-Bianchi Email and Phone Number
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Innovative and solutions-oriented people experience leader with demonstrated results in implementing strategies and programs to improve performance at the individual and organization levels. Leverages combined HR and line experience as a strong consultative partner to business and HR leaders in driving and sustaining change. Brings energy and passion to a team, engages at all levels in the organization and consistently demonstrates and champions positive leadership values. Strong partner to business leaders facilitating large scale change initiatives – including merger integrations, sales force development, call center transformations, business process outsourcing. Experienced in multiple business environments – geographically dispersed organizations, individual & institutional sales channels, large operations processing and call center structures, multiple lines of business, outsourced/off shore structures and global footprints. Led start-ups/restructure of multiple learning functions for increased effectiveness –gained internal efficiencies of up to 30% and earned industry recognition for initiatives. Strong focus on competency-based learning and performance consulting approaches, fostering collaboration and best practice sharing, and leveraging performance support and knowledge management structures to sustain training investments. Areas of expertise:- organizational strategy and effectiveness- large scale change management programs- talent management, leadership development, complex learning program design - sales & service organization optimization- talent and learning technology platforms- leadership development programs for teens/young adults.
Playstation
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People Business Partner TeamPlaystation Jul 2023 - PresentSan Mateo, California, Us
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FamilyPersonal Time Off Oct 2022 - Jul 2023Us -
Head Of People OpsSkillz Inc. Aug 2021 - Sep 2022Las Vegas, Nv, UsPartner to leadership team to drive organizational effectiveness through talent practices, organizational operating rhythms, leadership team optimization andbusiness goal alignment.Led People Ops team executing across people experience, compensation and benefits. -
Interim Head Of PeopleStubhub Jun 2020 - Aug 2021New York, Ny, UsPartnered with senior leadership team to facilitate the company through completion of a divestment/merger, pandemic driven major business landscape transition, and organization and work environment shifts while sustaining our focus on people and culture.- Led organization through multiple restructuring scenarios in response to significant business landscape impacts. Defined strategies for regional change management in US, Europe, and China with leaders and aligning people teams in support.- Re-imagined all people processes for relevancy and impact in the new near term environment, with an intense focus on engagement and retention. - Partner on 6 month sprint to stand-up a full HR infrastructure to extract from TSAs with prior parent company; spanning technology, process. policy, and benefits. -
Sr Director, Hr Business PartnerStubhub Jul 2017 - Jun 2020New York, Ny, UsPartner to leadership team to drive organizational effectiveness through talent practices, organizational operating rhythms, leadership team optimization and business goal alignment.- Partnered with GM of North America business to restructure $5b business and organization from functional lens to category verticals with full P&L visibility and accountability. Hired in key leadership team members, driving diversity and culture change efforts.- Onboarded new CTO and partnered to design strategic business and organizational plan within the first 90 days. Focused on leadership team alignment, geographic rationalization (US, China, India, Spain), org design for cost/effectiveness/engagement, targeted recruiting practices to optimize for diversity and cost, and role leveling and career progression. Resulted in turnaround on attrition and engagement scores within the first 6-9 months.- Partnered across NorAm business to shift focus from landscape driven business model to a strategic and targeted merchandising integrating efforts across supply, pricing, marketing, customer enablement and experience. Facilitated integrated ways of working across the NorAm business and key support teams to accelerate decision making and execution.- Partner to Head of Global Customer Experience to build a new North America CE center in Salt Lake City, moving from Connecticut. Key execution goals included sustaining customer support levels through transition, bringing culture leaders to Salt Lake, diversity of new organization, and hiring and retention excellence.
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Senior Hr Business Partner + Business Operations Lead - Merchandising North AmericaEbay Jun 2015 - Jul 2017Partner to leadership team to drive organizational effectiveness through talent practices, organizational operating rhythms, leadership team optimization and business goal alignment. Support various business units including Product & Tech, Payments & Risk, Trust & Safety. Led organization and business process re-structure and change management for Merchant Development and Merchandising organizations.- Led organization change management to support restructure of vertical business units and merchant development account management and sales teams into fully integrated model.- Assumed management of Business Operations team to assess and recommend integration into broader organization. Full accountability for closing out 2015 business operations and re-defining managed book and sales plans for 2016 under new business structure.- Led end-to-end assessment and recommendation for go forward organization structure for $7 billion gross sales / $350 million revenue Sales and Account Management function. Executed against two-year roadmap, including business vertical and customer segmentation alignment, management spans, role structure and leveling.- Introduced Management Coaching focus and accountability including capability assessments, coaching models, support structure and alignment to performance goals. Organization realized 6 pt improvement in employee engagement scores related to overall manager effectiveness and satisfaction. Defined all job families and levels and enabling core competencies. Introduced individual performance goal structure to drive organization and behavioral change above imbedded compensation plan.
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Director Organizational Development (Contract To Permanent)Ebay May 2013 - Jun 2015Consultant role leading expansion into large brand strategy and account management for NA Merchant Development group.
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Organizational Development | Learning Strategy | Change Leadership | Sales & Service AlignmentConsulting Projects Jun 2012 - Jan 2014Senior consultant leading strategy, design and implementations supporting large-scale change management and organizational development initiatives for top Fortune/Global ranked companies.
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Executive Director, Training | Merger Integration | Change Management | Learning DesignMorgan Stanley Aug 2010 - Feb 2012New York, Ny, UsLed cross-organizational team responsible for executing all training programs to support the restructure and integration of process, policy and technology platforms to complete the successful merger of Morgan Stanley and Smith Barney wealth management channels. • Provided direction and oversight for training project manager/design/development resources - executing consistent design, development and deployment processes to deliver an end-to-end experience and cohesive learning program.• Managed all training PMO processes – including weekly committee meetings, Executive Steering Committee report outs, project tracking scorecards, training metrics and budget management . -
Vp, Learning & Organizational Effectiveness | Business Transformation | Change LeadershipMetlife 2003 - 2009New York, Ny, UsResponsible for strategy and leadership for business-aligned learning teams and corporate-level programs including tuition, compliance/ethics training, etc. Managed $35 million budget and staff of 170, delivering on over 200 initiatives annually across 10+ business lines. Demonstrated ability to contribute to large scale business initiatives, while effectively managing and improving day-to-day operations of unit.• Significant initiatives included merger integration support for 2000+ employees across multiple business lines; organization development strategy for Institutional Sales reps and management; service enhancement programs for multiple customer call centers and operations processing groups. • Re-aligned learning function from vertical business unit structure to competency/content based focus for leverage horizontally across entire company for increased efficiency, consistency and impact. Led phased restructure over 3 year period – including build out of learning technology platforms, competency management structures, renegotiation of all vendor contracts, outsourcing of non-core services, and new organization structure and up-skilling of staff. Completed execution resulted in budget reduction of over 30%, while maintaining overall impact. -
Senior Vp, Service & Technology Training |Service & Sales Optimization | Merger IntegrationsUbs/Painewebber 1995 - 2001Established business-side department responsible for training 12,000+ sales organization on proprietary information systems, to accelerate use of technology for increased productivity and enhanced client service. Expanded scope of group from initial $1.5 million effort with staff of 25 to $7 million unit with 90 specialists/ designers, within 2 years. Established group as key partner to IT organization.Established new group to sponsor, develop and implement business & service training programs for audience of 4,000+ Client Service Associates and connections to 10,000+ sales force. Managed initial annual budget of $1.5 million.• Worked directly with top performing sales teams to integrate technology and service strategies and align all team resources for improved results and client management.• Significant initiatives included merger integration support for 1000+ employees; cross-org team leader to develop comprehensive CRM strategy.
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Vp, Marketing Technology Development | It Change Management | Technology Strategy And AdoptionUbs/Painewebber May 1993 - May 1995Led design and implementation of all business technology applications including equity order system, client tax reporting system, stock dividend reinvestment, new workstation interface. Developed common methodology for rollouts, resulting in rapid deployment and assimilation process to 10,000+ employees across 300 locations. Developed methodology and metrics to measure ROI of tech portfolio investment on employee productivity.
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Early Career RolesPaine Webber / Union Bank Of Switzerland Jun 1985 - Jul 1995Varied roles and experience in finance, marketing, operations. Consistently promoted within roles.
Doris Fritz-Bianchi Skills
Doris Fritz-Bianchi Education Details
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Suny GeneseoManagement And Marketing
Frequently Asked Questions about Doris Fritz-Bianchi
What company does Doris Fritz-Bianchi work for?
Doris Fritz-Bianchi works for Playstation
What is Doris Fritz-Bianchi's role at the current company?
Doris Fritz-Bianchi's current role is People Experience Leader | Organizational Strategy & Change Leadership | Talent Advisor.
What is Doris Fritz-Bianchi's email address?
Doris Fritz-Bianchi's email address is de****@****ine.net
What is Doris Fritz-Bianchi's direct phone number?
Doris Fritz-Bianchi's direct phone number is +140837*****
What schools did Doris Fritz-Bianchi attend?
Doris Fritz-Bianchi attended Suny Geneseo.
What skills is Doris Fritz-Bianchi known for?
Doris Fritz-Bianchi has skills like Organizational Development, Strategy, Talent Management, Program Management, Leadership Development, Leadership, Organizational Effectiveness, Management, Strategic Planning, Business Strategy, Performance Management, Succession Planning.
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