Doris Gallagher Email & Phone Number

Gunter, Tx, Us

St. Louis, Mo, Us

Richardson, Texas, Us

Dublin, Ireland, Ie

Manage customer account to meet 98%+ Service Level Agreement for RMA (Return Merchandise Authorization) fulfillment. Participate in daily Operation Management meetings to review operations, repair lab activities and priority needs for planning. Ensure Engineering Changes are processed internally via repair lab in a timely manner and communication to Vendors/Suppliers occurs. Ensure resolution of discrepancies and rejected material within three days of receipt. Review Failure analysis to evaluate high failure rate and root cause to determine if price negotiation, component substitution, or support level needs to be addressed. Meet with Vendors on a weekly basis to review and expedite material in the repair work-in-process for repair issues and items to prioritize. Generate SAP and Service Logistics sales orders to process stock injections. Perform updates in SalesForce, Oracle and Service Logistics as needed for WIP (work in process) issues, RMA fulfillment holds and discrepancies.

Kista, Stockholm, Se

Matrix managed spare part support team on a global basis. Collaborated with Global planning on inventory planning to align forecast requirements to execute quarterly replenishment from third party vendors. Managed hardware serviceability and Life Cycle on CDMA, GSM and PPX products. Maintained status, pricing and service areas for products throughout the life cycle of the hardware platforms. Generate support analysis via Microsoft Office tools. Ensured Quality, Manufacturability, Purchasing and Engineering support were achieved for customer support and services during product introduction for commercial release. Drove node level phase out activities to ensure services and inventory were in place to support contracts from manufacture discontinue through end of life. Completed hardware analyses on customer contract request for extended support on products that reached end of service. Analyzed and approved scrap for global inventory. Addressed and resolved technical and support enquiries from Service Delivery Managers, Life Cycle Managers, Suppliers and internal/ external customers on CDMA Hardware COST SAVINGS - $441K+ in repair cost avoidance and inventory replenishment cost reduction for Hardware Service Planning Organization COST SAVINGS - $600K annual cost savings using a strategy of awarding 3PP service support to another supplier during contract negotiations with OEM

Kista, Stockholm, Se

Managed Planning control fundamentals for CDMA HW support. Researched and maintained status of spare parts for serviceability and supportability. Maintained spare part life cycle, cost and repair center in HWS database. Ensured product life cycle control was managed to a level that parts were maintained and updated according to the revision that could be supported at any given time. Generated IR (Implementation Request) for customer contracts to ensure quality service and support. Ensured internal and SAP system quality for NPI and Phase In/out in global HWS (Hardware Service) database. Led closure and communication of HWS discrepancies from internal and external customers which involved research of proprietary products to include supported and non-supported spares.

Ca

Managed/controlled the life cycle management of CDMA, GSM and WiMax Portfolio globally for Repair Services. Ensured vendor contracts were implemented and that all Global Repair Services requirements are addressed and agreed upon.  Accountable for global depot , Vendor support and system readiness at GA (General available) to support in service customers. Performed LTB activity globally and analyzed numbers and coordinated buys and/or transfers within regions. COST SAVINGS – Team member responsible for $46M cost reduction as a result of corporate portfolio simplification project

Ca

Master planner for complete planning, procurement and scheduling of material to ensure a controlled flow of an assigned portfolio for Global Repair Services. Oversaw over 5,000 parts. Managed OEM supplier for Wireless and Wire line product and Internal Suppliers to ensure efficient and timely delivery. Maintained inventory levels to ensure 95%+ service level. Expedited material through the repair shop to keep cost at a minimal level and reduce A-B write-downs that occurred with new buy purchasing. COST SAVINGS – $612K cost reduction as a result of storage analysis and inventory reconciliation in Nortel’s Canadian Depot Nortel Voyager Top-Tier Pride AwardNortel Top Talent Award

Perform printed circuit board (PCB) layout updates utilizing the CBDS (Circuit Board Design System) software as required on existing designs for Engineering groups.Release design changes utilizing the TNET/PAS software.Provide technical assistance and documentation to ensure schedules are met.

Ca

Manage DMS-10's interface with suppliers for the production of PCB's.Provide quality review for circuit board drawings to ensure accuracy, corporate standards, and vendor ease of implementation.Initiate and track engineering change notices.

Aas, Business Administration And Management, General

Certificate, Inventory Management And Control Techniques