Doris F. Given, Mba Email & Phone Number

Juno Beach, Fl, Us

As a member of the Infrastructure PMO, my primary responsibilities were focused on resource management for the Telecommunications and Radio engineers. • Developed and produced Bi-weekly resource analysis reports by using data extracted from Project Server (PWA) and SAP incorporating new Pivot tables to existing Excel reports. Facilitated PWA plan schedule updates with all project managers and SAP changes with resource managers as a result of analysis findings.• Within 7 days facilitated PWA timesheet completion rate from 76% to 90%+ maintaining the organization’s goal. • Created an On-boarding form in SharePoint that provided the resource manager and employee with a checklist of getting started items, how to obtain access and links to PMO sites. • Obtained Six Sigma Yellow Belt Certification - Produced a SIPOC Diagram for the resource analysis process.

Atlanta, Georgia, Us

Responsible for managing multiple initiatives simultaneously to build out a mobile device protection consumer app product working with cross functional internal business and IT team(s), as well as, external vendor(s).• Managed the documentation, development, testing and production readiness approvals for mobile app updates using both Agile and Waterfall SDLC methodologies under the PMBOK framework.• Managed client implementation(s) to promote the mobile app within the user community working with marketing, risk, sales, legal and compliance. Includes internal and client training materials(user guides and job aids), internal and client sales materials, product feature brochures, web updates, app demos• Created and published weekly and monthly dashboard and client volume reports• Established and maintained the documentation repository for the app’s business work stream. (SharePoint)

Miami, Fl, Us

Key member of the PMO support team with this top fortune 100 Oil and Petroleum Wholesaler. • Manage multiple (3-5) revenue driven enhancements within Oracle Financials, Drupal Web and CXL Reporting. Developing project plans and schedule; tracking budgets, expenses and risks; escalate issues; develop mitigation plans; publish weekly status reports oversee quality control throughout the project’s life cycle. • Assisting new PM colleagues on WFS SDLC process and tools (Microsoft Server, PWA), managing all SharePoint access request and modifications to their project sites.• Completing PMO month end closing activities using Excel reports/pivot tables• Creating project survey in SharePoint and performing internal documentation audits for all IT projects • Driving timely project closures and facilitating completion of all closure tasks

Miami, Florida, Us

Key member of the PMO office co-managing internal project plans to support vendor’s (a major cruise line) multi-million dollar projects. Currently supporting three high profile programs with 10 projects totaling over $62M and encompassing:- Building, base lining and managing Clarity plans using OPEN Workbench- Adding roles/resources by phase using original funded estimates- Monitoring usage to adjust monthly forecast- Creating workbooks to track and monitor project performance or Earned Value

New York, Ny, Us

Assigned to 30 different projects in multiple roles (Business Architect (3), Business Analyst (20) and Project Manager (7) filling capacity where needed for Enhancements, New Development and Infrastructure projects estimated at $15M. Joined the PMO team and provided updates and communicated best practices. Acted as a Business Architect, using Agile and BPM (PRPC/PMF) tool concepts, whichenabled accelerated delivery for the rebuild of servicing pages within World Servicing Portal (WSP). These concepts also enabled iterative development throughout the project lifecycle, ROI of $15M over five years. Managedvendor during conversion of 7 legacy services to POA technology for the services and the application teams consuming these services. This effort led to the decommissioning of 10 services.Ensured the services met current SLA’s and the application database met required security standards through governance reviews. Led the implementation of adding additional qualified promotional rate offers to the servicing portal, which included building a new service to interface with a system that tracks the status of letters. (ROI $12M Year)

New York, Ny, Us

Provided Authentic Leadership for 6 BSAs both onshore/offshore completing 12 enhancements in 9 months. Reduced the Payment Processing development cycle time 25% by creating a reusable Small Project Report (SPR) template and updating/clarifying the Solutions Definition Document. Completed 4 projects totaling annual charge volume of over $250M. Maximized offshore BSAs to realize financial gains of over 60% for each. Acted as Change Agent and Trainer to ensure all product documentation complied with Technology standards. Established a capacity plan that became a best practice tool throughout the department.

Owner of private IT Consulting Company partnering with Technology services companies in providing Program Management, Project Management and Business Systems Analysis services to fortune 500 firms in multiple industries with various technologies. ▪ Managed a series of multi-million dollar projects between 2 and 14 months, focusing on strategic marketing driven compliance and investments. Projects were delivered on time and thousands under budget, with return on investment from $250K to $400M. ▪ Managed a large multi-phase branding project ($1.3M Budget and $285K savings) to upgrade technology platforms across the organization ensuring compliance on all customer-facing communications. (Web (pages, logo’s and URLS’), letters, voice scripts, screens, tables and reports)▪ Managed the development and testing components of a massive, 3 year, Global Cash Management Corporate Receivables On-line Banking Internet project. Scope included incorporating transaction processing, product inquiry and reporting functionality from the mainframe to an internet GUI front-end. ▪ Led Construction Management System (CMS) project, a web solution, providing Public Works Department the capability to manage construction projects remotely from contract management through payment processing. Created a Visio business process map around the application and finalized user manuals with the vendor.Clients and Technology Partners:▪ Pinellas County - Software Resources▪ Affiliated Computer Services (ACS)/GE - VIP Consulting▪ American Express OPEN Technologies - NCP/Professional Access/RSM McGladrey▪ Citibank - ComSys▪ RTI Biologics - APPEX

Boca Raton, Florida, Us

Managed the implementation of Year 2000 changes for 7 mainframe and 1 client server application.

New York, Ny, Us

▪ Managed the redesign of billing services system to comply with new postal standards and rate qualifications. Realized an ROI of $15M over five years.▪ Managed multiple internal and outsourced global projects from end to end.▪ Implemented changes from Auditing Managment Action Plans.▪ Implemented Disaster Recovery changes for Billing Systems.▪ Established a cross-functional team to develop Business Continuation plans for two South Florida technology facilities. Prepared an initial risk assessment and met with the local FEMA organization for input on this assessment.▪ Led a cross-functional team in reducing the department’s problem logs by 50% and defined quality control standards.▪ Assisted in the testing of a major statement conversion project, executing test scripts and logging technical issues.

New York, Ny, Us

▪ Documented business requirements for multiple mainframe projects including the conversion of an application to DB2 and created a project plan template that was leveraged by the department. ▪ Key member of the company’s largest technology conversion project that positioned them to operate as a bank, managing the interface of Credit Authorization System and recorded, verified and tracked test results through on-line transactions /databases.

Mba, Business Administration

Bs, Administrative Studies

Aa, Computer Systems