● Stakeholder & client management - one of Australia’s topuniversity● Building and maintaining existing clients' relationships● Identifying new business prospects to maximize sales andincrease client satisfaction● Collaborate with internal & external parties to ensure smoothexecution from beginning to end of client journey

● Actively recruit and manage new and existing staff members● Planning and organizing ongoing staff training● Creating and implementing company training manuals and procedures● Observing and assess processes to identify inefficiencies and implement smoother operations● Assisting management with daily operational activities

● Face to face front line customer service including resolving customer complaints● Completing stocktake, checking inventory and creating product orders & invoices● Monitoring and creating ideas to boost sales & budgets● Managing and liaising with clients, councils and suppliers in organising events and sales● Boosting overall team morale between staff members● Working with customers to create custom personal and corporate catering orders● Managing labour, costs and menu… Show more ● Face to face front line customer service including resolving customer complaints● Completing stocktake, checking inventory and creating product orders & invoices● Monitoring and creating ideas to boost sales & budgets● Managing and liaising with clients, councils and suppliers in organising events and sales● Boosting overall team morale between staff members● Working with customers to create custom personal and corporate catering orders● Managing labour, costs and menu development with a corporate concept store Show less

● Working with customers to create custom personal and corporate events and catering orders● Liaising with councils and suppliers in organising events● Working as a team with operations and kitchen staff● Resolve customer complaints and urgent issues such as delays in deliveries

● Answering phone calls● Assisting customers with needs and redirecting information to appropriate agent● Inputting and tracking industry data into report format● Assisting agents in sending emails and important documents● Consistent use of Gmail and work systems

● Managerial roles● Multi-tasking clients and tasks● Working one on one with clients to reach present and future goals● Checking inventory and making product orders while liaising with suppliers

● Organising weekly meetings, monthly office lunches● Stationary office orders and catering● Making and receiving phone calls● Consistent use of Windows 7, Microsoft Word, Microsoft Excel & Outlook

● Thorough consultation to achieve customers needs and wants through service and products● Solving customer complaints

● Working as a team in a fast paced environment● Discipline in early morning starts● Learning to juggle multiple job roles in different industries

● Importance of communication with clients● Time management with appointments● Learning new skills in the working industry● Assisting team members to ensure their schedules run as smoothly as possible