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Strong communicator and results-driven Technical Project Manager with a proven track record of successfully leading complex projects, seeking to leverage expertise in coordinating cross-functional teams and implementing innovative solutions to drive efficiency and exceed organizational goals.
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Lead Technical Program ManagerThe Knot Worldwide Jan 2022 - PresentChevy Chase, Md, Us- Successfully led the re-platforming initiative for the company's Paper e-commerce products, ensuring a seamless transition and improved functionality.- Spearheaded a rebranding effort for all site products, achieving completion within a 6-month timeframe and enhancing the brand’s identity.- Implemented multiple process enhancements, resulting in improved efficiency and performance. -
Technical Project ManagerCharles Schwab Jan 2016 - Dec 2021Westlake, Texas, Us- Orchestrated the integration of two client service centers and oversaw the seamless account creation process for 1.1+ Million accounts, amounting to $80 Billion in assets.- Demonstrated strong leadership skills by managing multiple teams to digitize and enhance over 90% of the account transfer process, improving efficiency and customer satisfaction.- Led the transformation of the account opening process, ensuring a streamlined experience for new-to-firm clients and collaborating with cross-functional teams to modernize internal trading systems utilized by client-facing representatives.- Actively contributed to the redesign and successful relaunch of 50+ "account open" forms within the omnibus platform, enhancing user experience and compliance.- Collaborated closely with multiple business units to execute the closure of 2,000+ accounts across 8+ countries, ensuring compliance with regulatory changes and maintaining a strong focus on customer service. -
Client Service ProfessionalCharles Schwab Jul 2014 - Jan 2016Westlake, Texas, Us- Serviced 70+ clients per day through effective verbal and written communication channels, ensuring prompt and professional resolution.- Demonstrated exceptional leadership skills by managing a team of 12+ employees, providing constructive feedback and guidance to foster efficiency and increase overall productivity.- Played a pivotal role in training and coaching 60+ new employees, equipping them with knowledge of risk mitigation strategies and best practices to enhance their performance.- Recognized with an award for consistently delivering excellent client satisfaction and for making significant improvements to internal processes, resulting in enhanced customer experiences and operational efficiency.
Doris Rivera Skills
Doris Rivera Education Details
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Texas State UniversityBiology
Frequently Asked Questions about Doris Rivera
What company does Doris Rivera work for?
Doris Rivera works for The Knot Worldwide
What is Doris Rivera's role at the current company?
Doris Rivera's current role is Technical Program Manager.
What is Doris Rivera's email address?
Doris Rivera's email address is do****@****wab.com
What is Doris Rivera's direct phone number?
Doris Rivera's direct phone number is +151267*****
What schools did Doris Rivera attend?
Doris Rivera attended Texas State University.
What skills is Doris Rivera known for?
Doris Rivera has skills like Microsoft Powerpoint, Research, Customer Service, Data Analysis, Hold Series 7, Hold Series 9, Hold Series 10, Hold Series 63, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft Word.
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