Doris R. Email & Phone Number

Miami, Florida, United States

• Directed internal practice operations, tracking progress, and recommending process improvements to optimize efficiency and profitability.
• Collaborated with Medical Director and regional leadership to ensure appropriate staffing levels and address personnel issues effectively.
• Maintained compliance with federal, state, and safety regulations, always ensuring patient and staff safety.
• Implemented quality improvement initiatives, reviewing patient care data and developing action plans to enhance clinical outcomes.
• Fostered a positive work environment, conducting regular staff meetings, and promoting teamwork and professional development among staff and providers.

Miami, Florida, United States

• Managed calendars, meeting arrangements, and expense tracking for the Executive Director and key professional staff, ensuring efficient scheduling and coordination of activities.
• Interviewed patients for case histories, updated and maintained health records, and assisted with initial paperwork, demonstrating meticulous attention to detail and adherence to protocols.
• Scheduled and coordinated appointments, processed insurance claims, and managed receivable and payable accounts, utilizing medical software and MS Office proficiently to support transactions and maintain accurate.
• Provided quality customer service by answering patients' queries, collaborating with healthcare professionals to facilitate medical examinations and tests, and ensuring compliance with procedures and regulations.
• Stayed current with changes in medical and insurance legislation, demonstrating a commitment to ongoing learning and professional development in healthcare operations.

Miami, Florida, United States

• Efficiently managed patient interactions, including greeting, check-in, check-out, and appointment scheduling, ensuring a positive experience for all.
• Utilized computer systems proficiently to input patient data, schedule appointments, and verify insurance information, ensuring accuracy and efficiency in administrative tasks.
• Demonstrated strong communication skills by handling incoming calls, taking detailed messages, and effectively directing inquiries to the appropriate staff members.
• Maintained accurate patient electronic health records (EHR), updating information as needed to ensure data integrity and compliance with healthcare regulations.
• Supported office organization and maintenance by assisting with supply inventory management, maintaining common areas, and providing general administrative support as needed.