Doris Bryan-Tanner Email & Phone Number

Responsible for the maintenance, operation, and problem resolution of PBX and ancillary voice systems hardware, includes planning, and implementation support for all voice related projects, moves, adds, and changes on an on-going basis. Provide first level problem determination and handle escalation calls. Work with vendors, to ensure complete resolution. Develop and maintain documentation of call flows, PBX, and trunk configuration. Participate in the analysis and development of corporate standards in the voice arena.Manage vendors to ensure performance standards are met.Maintain safety and security requirements to better protect the facility, assets and the people in it. Other Responsibilities:CollectionsPremises maintenance in conjunction with the building engineer Safety HazardsFacility SecurityReducing operating costsNegotiating with suppliersSignage requirementsEmergency planningContract laborMaintenance issuesSafety complianceDeveloping vendor relationsJoint Responsibilities:OSHA RegulationsADA compliance requirementsWorkplace ergonomicsSafety Committee

San Francisco Bay Area

recruiting experienceProven track record Proven experience in building and managing a diverse teamAbility to connect and effectively communicate with people of all levelsExceptional multi-tasking skills

Coached and supported Client Services Representatives in Annoyance Call Bureau & Telemarketing Department.

Certification, Labor Relations

Basic Computing

Basic Computing Programming

Psychology

Psychology Major