Doris Turner Email and Phone Number
Doris Turner work email
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Doris Turner personal email
I’m experienced in both customer service and managerial contexts. I excel at relationship building with internal, external, and customer teams to ensure successful collaboration to drive results and complete initiatives in dynamic and fast-paced environments. I bring a collaborative and empathetic demeanor and make use of my well-honed mentoring and subject-matter expertise. Among the many hats, my assignments have allowed me to wear is that of a reliable escalation point, who can be turned to in resolving and managing all project-related conflicts and needs including scheduling, resources, or other personnel issues. I bring a multifaceted skill set, and I love when I’m situated at the intersection of information technology, business development, team leadership, and relationship management.Interpersonal Abilities:✓ Multi-Discipline Collaboration, ✓ Mentoring & Coaching, ✓ Clear Communication ✓ Leadership ✓ Consulting ✓ Workflow Management ✓ Scheduling & Team Workflow ✓ Troubleshooting & IT Support ✓ Project ManagementIn my career history below, I’ve included several highlights and examples of the types of accomplishments and responsibilities that have been central in my work, but it’s far from comprehensive – so let me know if you’d like to discuss additional examples or details.
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Technical Account ManagerIbm Aug 2021 - PresentUnited StatesFulfilled technical advisory role centered on developing essential partnerships by optimizing customers’ ROI, and enabling them to reach desired objectives with the supported product(s). Provide deep technical research, including debug, workarounds, and other instructions to assist with troubleshooting.§ Ensure the customer is aware of best practices, optimization, and critical go-forward information pertinent to their deployment.§ Communicate effectively with all levels of technical and management contacts to ensure a thorough understanding of customer environments, requirements, problems/symptoms, causes, and resolutions.§ Interact with support and development organizations while addressing problems, providing appropriate escalation as needed. -
Dedicated Resolution ManagerIbm May 2011 - Jul 2021United StatesServed as Dedicated Resolution Owner (DRO) in crucial management role, providing advocacy on behalf of customers and applying business perspective and customer-focused principles in determining best solution. Coordinated and facilitated resolution of critical situations that involved complex technical issues in fast-paced technology-driven environment, supporting all lines of IBM business (software, hardware, services, and cloud). Assisted other teams, including Storage, xSeries, and System Z, as needed. Diligently processed “No Survey” requests for North America.§ Protected millions in IBM sales opportunities that were at risk in 2020 by resolving critical customer issues while maintaining steady leadership of SWG Critical Situations & Complaints.§ Spearheaded solutions for all Executive Complaints received by IBM CEO’s Office.§ Assessed and determined optimal resolutions, utilizing various skillsets pertaining to team leadership, business practices, and knowledge of IBM/industry solutions & services.§ Achieved Customer SAT Targets & Measurements consistently.§ Worked closely with multiple departments to increase satisfaction and monitor Revenue At Risks.§ Established Exit Criteria and Client Success for Critical Situation or Complaint Management.§ Negotiated commitments between IBM Support Teams, enhancing collaboration.§ Successfully coordinated Cross-Brand Collaboration within the IBM Communities.§ Hosted & facilitated multiple internal & client teleconferences daily/weekly as needed.§ Provide extensive documentation using CMT tool and email correspondences.
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Technical SupportIbm Mar 1999 - May 2011United StatesSUPPORT – FIRST LEVEL (1999 to 2001); SUPPORT – SECOND LEVEL (2001 TO 2011)Provide technical consultation for Informix Dynamic Server and ownership transfer. Ultimately, managed case handling and transfer of ownership and resolved technical and process escalations from First Level Support. Verified and entered product defect information. Required skills and responsibilities developed during First Level. Support role built upon and expanded after promotion to Second Level with significant overlap.§ Utilized expert diagnostic skills to help customers with Informix Dynamic Server, Replication, Redbrick, and Migration issues.§ Turned to as escalation resource for technical impasse and critical business impact situations.§ Maintained 100% IPI (Individual Performance Indicator). § Managed 30+ cases per week ranging from customer questions to critical situations immediate action.§ Continuously honed IT knowledge and soft skills during the 8-year period.§ Recognized for outstanding customer service, relying upon various research methods and case handling techniques to optimize processes and enhance customer experiences.§ Mentored new employees and facilitated productive, welcoming environment for team members.§ Published 26 articles throughout the tenure.
Doris Turner Skills
Doris Turner Education Details
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Business Administration And Management, General
Frequently Asked Questions about Doris Turner
What company does Doris Turner work for?
Doris Turner works for Ibm
What is Doris Turner's role at the current company?
Doris Turner's current role is Technical Account Manager at IBM.
What is Doris Turner's email address?
Doris Turner's email address is gn****@****bal.net
What schools did Doris Turner attend?
Doris Turner attended Rockhurst University.
What skills is Doris Turner known for?
Doris Turner has skills like Customer Service, Leadership, Management, Sql, Cloud Computing, Business Intelligence, Unix, Enterprise Architecture, Enterprise Software, Software Development.
Who are Doris Turner's colleagues?
Doris Turner's colleagues are Maria Majoros, Flávia Vitorino, Gower Tang, Donnah Lee, Jose Luis Garzon, Liam Sheehan-Dean, Vicky Singh.
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