Dorit Weisman Email & Phone Number

Star Alliance Lounge At Lax

Los Angeles, California, United States -Lax

•Provided training to airport staff for Hallmark Aviation and Accor Hotels at LAX.•Developing and executing health and safety plans in the workplace according to legal guidelines.•Conduct frequent safety inspection and checks.•Consistently delivering new improvements, which included new technologies, procedures, and change management strategies.•Helped achieve the safety of our customers and employees, OTP of our flights, and focus on NPS from our customers.•Provide a high… Show more •Provided training to airport staff for Hallmark Aviation and Accor Hotels at LAX.•Developing and executing health and safety plans in the workplace according to legal guidelines.•Conduct frequent safety inspection and checks.•Consistently delivering new improvements, which included new technologies, procedures, and change management strategies.•Helped achieve the safety of our customers and employees, OTP of our flights, and focus on NPS from our customers.•Provide a high professional level of customer service to First Class and Chairman's Lounge customers on arrival and departure to ensure a memorable travel experience.•Handling 200+ face to face customer inquiries, complaints, and travel/ booking requests per day.•Project manager for Airport events. •Social Media Advocate.Achievements /Notable Projects:*Achieved 97% NPS score for customer service training.*Received 10+ Recognition on Q. *Received "Making The Moment" Award in 2019.*Winner of "All Eyes on Platinum One.” Show less

Los Angeles, California, United States -Lax

•Provided quality customer service to all First and Business Class customers for oneworld Lounge, and in tandem with Qantas Airways, British Airways, Cathay Pacific Airways, Japan Airlines, Iberia Airlines, LAN Chile and Air Berlin.•Develop a professional relationship with customers to promote loyalty to Qantas.• Assisted with the check-in process, while ensuring that all customers are in compliance with all airline and airport requirements. Performed seat changes and airport… Show more •Provided quality customer service to all First and Business Class customers for oneworld Lounge, and in tandem with Qantas Airways, British Airways, Cathay Pacific Airways, Japan Airlines, Iberia Airlines, LAN Chile and Air Berlin.•Develop a professional relationship with customers to promote loyalty to Qantas.• Assisted with the check-in process, while ensuring that all customers are in compliance with all airline and airport requirements. Performed seat changes and airport sales.•Effective, regular communication of changes for new policies, procedures, products and general operational information to all staff.• Managing disruptions and delays to the operation in efficient and effective manner.Achievements /Notable Projects:*Commended for the initiative, intense customer focus, and reliability in performance evaluations.*Received Customer Service Recognition on Q. Show less