Lead Helpdesk Support Technician, Network Technician• Executive 24/7 support on and off site• Front-end help desk support, including knowledge base & best practice repository creation• Incident management through SLA ticketing system• Incident resolve through phone, email, remote access, and walkup• Windows and Mac environment, Admin onboard new users, create accounts, conduct orientations• Site meeting and conference setup, execution, and management• Hardware depot and procurement, audit and inventory• Installed and configured hardware to site network – routers, firewalls, switches, AP’s, security cameras, etc.• Managed Ubiquiti network, created VPN’s, subnets, site to site, add/remove accounts and devices• Hardware repair onsite – computers, printers, monitors, phones, and network devices