Many businesses and individuals rely on GRAPHICS INC SIGNS SHOP for their custom signs. This includes retail businesses, home-based businesses, auto dealers, restaurants, real estate, service oriented businesses, and private contractors. We routinely create custom signs for people in the construction industry, hotels and hospitality, medical, transportation, IT industry, sports and sporting goods. Add to those projects we have completed for food providers and countless trade show presentations and countless Mom & Pop Shop. We also have several websites that are truly amazing and is seen from several different countries that we service to.

I am responsible for overall operations of the medical office, making sure it runs smoothly and proficiently. Additionally, I help develop and implement processes and procedures for the operation of our practice. I am responsible of supervising the office staff and providing superior customer service to all patients either in person or over the phone. I am also responsible for the facility in general, from keeping a clean and well-staffed as well as ensuring the facility does not break any laws.

Engaged in departmental rotational program involving variety of aspects of operationsCoordinated cost savings and process improvement projects to reduce costs of non-qualitySupport over 1500 customers via phone, email or desk side with Microsoft Suite along with all hardware to run offices either remotely or in houseFollowed up with customers to ensure satisfactionImplemented new software throughout the companyConsolidated information from SMS to ensure license issues

Engaged in departmental rotational program involving variety of aspects of operationsCoordinated cost savings and process improvement projects to reduce costs of non-qualitySupport over 1500 customers via phone, email or desk side with Microsoft Suite along with all hardware to run offices either remotely or in houseFollowed up with customers to ensure satisfactionImplemented new software throughout the companyConsolidated information from SMS to ensure license issues

Exceeded protection package sales expectations through customer interaction and persuasionResolved customer issues and concerns and provided 100% customer satisfaction based on follow up feed back surveysTrained to improve abilities in corporate sales, telephone inquiries, underwriting contracts, time management and logistics.

* Creation and maintenance of user accounts, groups, user space issues* Admin of 2003 domain and servers for internal customer support web site* Created and maintained PDC/BDC and backup routines * Windows script creation for special projects (PC Audits, server audits, space usage issues, setting and checking file permissions)* Software platform testing for upgrades on PC workstations

Assisted in an Win2K to XP migration of over 3000 employees in multiple locations.* Provided consistent follow through with customers resulting in strengthened IT reputation and fewer complaints.* Provide technical solutions / support to end users, facilitating customer enhancements allowing customer ability to improve productivity and efficiency while reducing errors.* Conducted server migrations from Windows 2000 to Windows 2003 and provided support to end.* Created and updated migration schedule.* Contacted each user from previous day's upgrade to troubleshoot any issue or address concerns. * Performed desktop support through electronic ticketing system. Configured and set up new PCs / laptops; installed printers and cellular cards in laptops. * Maintained inventory database for equipment which had been moved to other locations.* Upgraded PCs using Ghost and SMS* Changed tape daily following previous night's backup.* Provided desktop support on networks and workstations including printers, servers, e-mail, and network issues. Used remote control to correct issues while on-call, after hours.* Trained skilled and unskilled staff on use of handheld IT devices and updated pc's. Training process was adapted to each employee depending on level of understanding.* Kept the VPNs up between the main office and eight branch offices scattered through out the United States.; Creation and maintenance of user accounts, groups, user space issues* Admin of 2003 domain and servers for internal customer support web site* Created and maintained PDC/BDC and backup routines * Windows script creation for special projects (PC Audits, server audits, space usage issues, setting and checking file permissions)* Software platform testing for upgrades on PC workstations

Creation and maintenance of user accounts, groups, user space issues* Support of end user using the Windows platform connection to 2000 Servers * Admin of NT domain and servers for internal customer support web site* Created and maintained PDC/BDC and backup routines * Software platform testing for upgrades on PC workstations * Supported end users

ManagementCoordinated cost savings and process improvement projects to reduce costs of non-qualitySupport over 4000 customers via phone, email or desk side with Microsoft Suite along with all hardware to run offices either remotely or in houseLed a team of 23 for PC renewal projects in time allowedDeveloped customer relationship on business levels to determine satisfaction with in employeesSupported VIP with in large companies along with home supportVolunteer / Leadership Activity Event Coordinator for "Michigan Youth challenge Academy" located in Battle Creek Michigan. Arrange activities for high-risk students along with their families involving rock climbing, fairs, care washes and weekend long trips to state parks.

* Support deskside along with home support as need* Installed updated software upon request* Provided phone support along when over seas