Dorota Jędraś Email & Phone Number

Netherlands

Weesp, Netherlands

Amsterdam, North Holland, Netherlands

• customer service (B2B) via email and phone in English, Greek and Polish (backup for languages: HU, PT, DE),• Customer Success project (B2B),• monitoring and correcting retention data (QA),• outbound calls: stores training, warm calling, retention, • managing social media,• reviewing signups,• updating/uploading Zendesk macros,• translations,

Amsterdam

Athens

• customer service (B2C) via phone, email, live chat, Facebook, Twitter, in Polish andEnglish,• outbound campaigns, surveys, customer care programme,• working with Salesforce, Excel, Sprinklr, Twilio and other tools,• managing international warranty,• order management (via courier/Uber),• cold calling,• checking and correcting monthly reports,• Best QA responsibilities: RCA monitoring, helping with agents' monitoring, listening tocalls if needed, giving written feedback.

Athens

Education and Professional Training Programme for New Translators of Greek Literature. The Programme was funded by the Kostas and Eleni Ourani Foundation and the Petros Haris Foundation, under the auspices of the Academy of Athens.

Toruń, Woj. Kujawsko-Pomorskie, Polska

Department of Greek Language and Civilisation, Faculty of Languages. Teaching: Modern Greek (language), Modern Greek literature, translation

Master'S Degree, Modern Greek Studies

Department Of Greek, Komotini (Modern Greek Studies)

Lifelong Learning Programme ERASMUS

Bachelor'S Degree, Modern Greek Studies