Dorota K. Email & Phone Number

Łódź, Pl

Warszawa I Okolice

•Working with the software: JIRA, Confluence and for testing purposes doing operations in SQL. •Building plans for new functionalities for mobile apps, web services, tablets and handhelds. •Cooperating with developers and QA team by monitoring progress, testing new improvements, implementing patches and searching for bugs.

Ryga, Łotwa

•Presenting online streaming games in English and Polish. •Providing customer service and handling live chat.

Advanced, cloud-based video editing, production, streaming and distribution platform. • Providing video conferences with technical tutorials and trainings for global business clients. • Resolving issues within the agreed Service Level Agreement (SLA).• Working in constant contact with internal developers via chat, emails and calls.• Creating instructions and guides on technical issues in WordPress.

Łódź, Woj. Łódzkie, Polska

• Managing orders from leading distributors representing global clients• Working with SAP: order processing, releasing invoices, managing and reporting CS KPI’s• Handling telephone enquirers in line with quality standards and within time targets• Managing exports for international clients

Lodz, Lodz District, Poland

• Providing IT service including 1st and 2nd line responsibilities: remote support, passwords reset, accesses unlock, setup equipment, hardware troubleshooting (varied devices), software troubleshooting including Micros and Aura systems, network troubleshooting.• Working on software: Active Directory, Bitlocker, VIP Symantec, Director, Citrix, Microsoft Office.• Coordinating and escalating tickets based on the proper prioritization, managing Incident Resolution, problems, changes, events, CMDB and service requests.• Providing documentation to Service Desk on business functions and features for all supported applications and environments.• Working on ITSM ticketing tools such as Remedy, ServiceNow and TRIOLE.• Resolving issues within the agreed Service Level Agreement (SLA).• Handling major and severity 1 incidents.• Preparing daily reports, handovers and trackers.