Dorothea Jansen Email & Phone Number

South Africa

• Maintain an interaction programme with existing client contacts to ensure that we are aware of their changing marketing strategies and business needs. Consultative selling based on knowledge of the industry, client.
• Communicate and promote PDI's diverse service offerings to the client, as well as be able to apply these offerings to the client's business issues and opportunities.
• Establish and maintain strong client relationships by being proactive and responsive in all client interactions.
• Manage client relationships and account development, as well as understand their business issues and information requirements. Work with clients to match research solutions to their marketing requirements.
• Monitor account performance and, as needed, develop an appropriate response to any areas of deficiency or opportunity to strengthen account relationships.

South Africa

• Oversaw the project management of 30+ primary (qualitative and quantitative) market research fieldwork projects per month, involving Healthcare Professionals, Key Opinion Leaders, and patients with rare diseases.
• Collaborated with senior members of the Business Development and Operations teams to address project delivery concerns/issues.
• Managed and leveraged relationships with 70+ existing international suppliers from North America, Europe, and Asia Pacific in order to ensure accurate and timely deliverables, communications, and issue resolution.
• Added new fieldwork suppliers to help with difficult-to-reach audience assignments.
• Completed all projects assigned to me on time and within budget.

South Africa

• Manage projects throughout their entire life cycle, including all aspects of client, partner, and healthcare professional / B2B / Consumer sample management.
• Coordination and leadership of project kickoff meetings for all assigned studies to ensure that all parties involved understand project specifications, client needs, timelines, and responsibilities.
• Qualitative Research - Facilitate the screening, scheduling, and confirmation of respondents for TDIs, focus groups, in-person IDIs, online qual interviews, and other similar activities, as well as ensuring that all.
• Quantitative Research - Collaborate with various teams to set up and test survey links and redirects, prepare and send samples, conduct quality/audit checks, manage respondent inquiries and honoraria, and all other.
• Manage study profitability by tracking and accounting for all project costs that have an impact on the budget.

Cape Town, Western Cape, South Africa

• Managed the staff, clients, and processes for particular accounts and policies for all accounts.
• Created strong community and client relations.
• Spearheaded tracking of data about accounts, intervening when problems occur.
• Led marketing efforts, pricing, and outreach to upper management.
• Responsible for generating business from new / existing clients in the research and consulting industry.

South Africa

• The leadership of any internal initiatives or process reviews as required to servicethe account.
• Get to know clients well by taking the opportunity to have bid clarification,kick-off and debrief calls. Listen to what’s important to them and be sure wefocus our attention to maximize impact.
• Build a repository of knowledge on the client, bids, and projects to tailor ourcosts and services to their needs.
• Proactively look for patterns that provide an opportunity to grow together, e.g.repeat requests for certain targets/geographies, a need for additionalservices, listen in for frustrations and be proactive

City Of Cape Town, Western Cape, South Africa

• Responsible for successful project execution that ensures profitable delivery of service in keeping with the client’s expectations
• Post sale first line contact point for clients
• Providing support/ advice to the sales team on request, regarding all elements of delivery, throughout the lifecycle of a project
• Active involvement in project set-up briefing, to review proposal and survey documentation
• Attend & lead client kick-off meeting with the client and the sales consultant
• Review specifications and identify changes to project scope and work with the sales team to take appropriate action, (e.g. re-cost, changes to meet budget/ spec/ timeline)

City Of Cape Town, Western Cape, South Africa

Managing online healthcare studies across the EU and other countries with healthcare specialists

City Of Cape Town, Western Cape, South Africa

• To co-ordinate online Healthcare projects - booking projects with a scripting team - booking the projects for translations - creating incentive links and creating respondents’ id's plus links
• To set up a project on the system - dealing mostly with EU countries but can spread over other countries worldwide as well depending on client specifications - Handle client's queries, and client management - to book.

City Of Cape Town, Western Cape, South Africa

Education record

High School Diploma

Afrikaans First Language, English Second Language, Mathematics, Biology, Accountancy, Physical Science