Key Responsibilities and achievements:➢ Working as part of a multi-agency team within a legal framework and in accordance with in-house procedures to provide positive support in the community or residential homes to young people who display challenging behaviour. ➢ Working as part of a Multi-Agency Team to bring young person subjected to emergency care orders to safe houses.➢ Administrative duties which includes attending meetings, completing daily reports and weekly reports, and verbal feedbacks.➢ Assessing young people’s needs to Identify appropriate support for the young person and feeding back to the team.➢Work as part of a team to assist the young person with education, career path, medical, contact with family and independent skills.➢ Attending court hearings with Young people and their Case Workers or as a representative on behalf of young person➢ Flexibility to work on a one-to-one basis or as part of a team as location of work can be anywhere in the UK as well being on standby at short notice.

Key Responsibilities and achievements➢ Providing support work in residential setting to young people with challenging behaviour/learning disabilities, Keyworking sessions, one-to-one sessions with Young people (YP). ➢ Supporting Unit manager with young people and case files- Keeping accurate records via data input on computer system. ➢ Writing Reports, completing daily logs, Managing Staff Rota – arranging cover during staff absence➢ Attending court hearings with Young people and their Case Workers or as a representative on behalf of young person.➢ First point-of-contact: Reception duties for the residential Unit. Liaising with relevant agencies documenting information and conveying messages to head colleagues and head office.➢ Working with statutory and non-statutory agencies.➢ Making travel and excursion arrangements for young people and staff according to procedures and policies e.g. health and safety.➢ working with multi-vacancies within a legal framework an in-house policies to support Looked after Children.

Appointed on a temporary basis in the procurement department with accountability for collating and updating supplier information on an Excel spreadsheet ensuring high levels of accuracy and timeliness.Set up and issued emails to suppliers to collect any missing contact information and ensured that all supplier information was easily accessible for all offices on a global scale.

Primarily accountable for overseeing, leading and coordinating a team of Data Entry Clerks ensuring requests are handled and processed in line with operational guidelines.Set up, manage and monitor services through effectively inputting relevant codes onto the system including adjusting agent tariffs and currencies, product coding and updating master product code files.Instrumental in reviewing, adapting and implementing improvements to work processes and organisational changes to facilitate continuous success.Responsible for setting up new agent accounts on the system and managing a group system for existing agents.Manage and organise rotas and the delegation of work activities to team members.Monitor staff performance, identify training needs and ensure set performance standards are achieved.Review, assess and resolve complex problems, disputes and enquiries as required.Successfully and promptly dealt with customer and colleague enquiries and problems as required.