Dorothy Young Email and Phone Number

PROFESSIONAL PROFILE:I am a results-oriented, accomplished and versatile MBA with a distinguished 25+ year career in leadership, management, and consulting. My achievements in helping people and companies succeed have been extraordinary. What I have learned is that no matter what business results a company wants to achieve, it all comes down to a training and learning component. Everything we do in life is a result of something we have learned. With this insight I spent several years researching how the brain learns and how as a facilitator I can be more effective in teaching others and therefore attain business results quicker. My record of maximizing business results is best exemplified by my achievements and how I develop the skills of others.Business results and learning are inseparable. Selected Achievements:• Created a new product and campaign that increased assets by 3% in 30 days for a bank.• Took #2 division of national company to #1 in nation within 12 months. Changed approach and positioning of the company. • Managed multi-channel contact centers, transforming worst performing division to best performing in 12 months for $10 billion multi-national corporation. • Led implementation of new sales culture that yielded 300% ROI for FORTUNE 500 company.• Authored electric utility study that was endorsed by the U.S. Department of Energy and U.S. House of Representatives Energy Commission.• Consulted with PWC and led project that increased client’s business.• Designed sales strategies for lead generation that produced average close rates of 50% on cold calls for mortgage.• Created and implemented survey for major airline resulting in new revenue opportunities across the industry.• Developed strategy and training that led three internal sales team members to outsell 70 outside sales executives in one month.• Authored groundbreaking call center industry benchmarking study with the FORTUNE 1000. Changed the way companies viewed BPO.• For FORTUNE 500 company, led activities that reduced cost per loan by 22%, reduced turn times by 50%, and increased business by 18% in four months.• Created marketing strategy for young insurance company client. Explosive growth and sale of company at substantial profit.• Provided strategy and leadership to new call center that became one of the top 17 in the nation in their first year and later became the 3rd fastest growing.• Keynote and conference speaker.• Author of numerous benchmarking business studies, magazine articles, and a book for the Learning & Development industry.