Leads three primary service families.

Facilitated project lifecycle for system implementations and enhancements for control room applications. Collaborated with internal stakeholders to define project scope, schedule and requirements. Prepared cost analysis to identify vulnerabilities, estimate overhead and forecast savings for future projects.★ Introduced and pioneered innovative peer rewards program to encourage relationship building and recognition throughout organization. ★ Spearheaded application server changes to optimize high-availability cluster performance. ★ Recovered over $200K in savings from vendor-related expenditures.★ Acted as Senior Software Engineer

Crafted and developed cutting-edge solutions architecture and application platforms to enhance IT operations across business units.

Contractor supporting DFAS.★ Broadened client base from 121K to 170K accounts within 18 months.★ Drove the institution of remote training, generating $50K in savings per year.

Served as senior software engineer for area.★ Analyzed purchasing and warehousing applications to construct a system from the ground up based up internal requirements. Created an extranet portal with ad hoc project management metrics for managing multi-million dollar projects using ROI calculations, over $200 million combined. ★ Performed both technical and functional analysis of system requirements from operations based upon technical and business background. Led staff to understand business requirements.

Worked independently on projects and helped maintain primary customer website.★ Created application to generate billing and revenue summary reports for customers to download.★ Automated manual process for generating monthly invoices to customers.

Responsible for marketing automation to include all of Marketing’s internal and external applications including both corporate and product-specific websites. Led the organization to implement usability to create a more effective customer experience. Responsible for implementing international marketing campaigns on time in coordination with print material and other mediums. Served as senior software engineer for area.★ Created custom project management system to track system changes and requirements. ★ Constructed contextual marketing web site from ground up, impacting over 200,000 unique visitors every month.★ Integrated web site data with telemarketing and email solutions to further customize marketing communication and create better customer relationship management solutions. ★ Liaison amongst U.S. Marketing, IT, Global Marketing, Product Development and Engineering.

Contracted by Cincom Systems, Inc. Was responsible for developing all marketing automation projects.★ Automated external corporate website to display dynamic content and to track usage.★ Created internal content management portal for business users to update website content.★ Developed internal profile management portal for business users to view website lead information.

Led development for Business Automation team.★ Automated order processing system to decrease fulfillment time and increase customer service.★ Worked with VIP clients to optimize self-service applications.

Developed intranet applications for IT department in national telecommunications company.