Dorothy Liu Email & Phone Number

Toronto, Ontario, Canada

• Influence and lead cross-functional teams including legal, marketing, finance, product, enablement, revenue operations, and sales, to operationalize deal desk initiatives and areas of opportunity.
• Drive program and contract compliance across all teams and manage approval processes with stakeholders.
• Proactively identify departmental conflict and maintain rules of engagement for teams.
• Manage Revenue Operations Specialists Team and their day-to-day activities and… Show more
• Manage Revenue Operations Specialists Team and their day-to-day activities and ensure integrity, quality and timeliness of documents. Show less

Toronto, Ontario, Canada

• Support the Deal Desk function in collaboration and with involvement from other depts
• Ensure accuracy and quality of signed quotes, agreements
• Assist in creating quotes in the CRM as well as custom paperwork and lead initiatives toautomate such work
• Field inquiries and act as the steward of information and resources
• Ensure that key policies, processes, and methodologies issued or supported by theRevenue Operations group are documented, implemented, and adhered… Show more
• Ensure that key policies, processes, and methodologies issued or supported by theRevenue Operations group are documented, implemented, and adhered to

Hong Kong SAR

• Oversee contracting, reporting, policies, and operation procedures
• Liaison between key departments including internal/external legal, financial, sales & copyright team to ensure effective & efficient operation workflow
• Built up office operation protocol e.g. Trello board to enhance management of projects, tracking of progress and sharing of information between teammates
• Updated and translated 5+ obsolete agreement templates in 3-month time to streamline agreement preparation… Show more
• Updated and translated 5+ obsolete agreement templates in 3-month time to streamline agreement preparation time & ensure integrity in T&Cs
• Guided 5 oversea sub-publishers on operation workflow, reviewed & monitored sales performance, provided instructions & suggestions regularly

Hong Kong SAR

• Prepared copyright licenses & agreements and arranged signing with clients and vendors
• Provided quality sales report and market analysis and presented ideas for improvements
• Managed licensing, aftersales support & payments procedures for clients/vendors
• Supported salesperson to do market research, client outreach & monthly sales report
• Developed and maintained an accurate and organized records of invoice log, client database, music metadata file increasing efficiency by 30%

Hong Kong SAR

• Provided general office administrative support like updating records, arranging meetings/travels and taking detailed minutes of meetings etc.
• Addressed customer enquiries & concerns
• Introduced a faster response system e.g. Chatbot, by collecting common problems and addressing the common issues to management. Whether through phone, email or online chat, improved the response rate with the new.

Course, Business Law

Bachelor Degree, Enterprise Engineering With Management, Business, Management, Marketing, And Related Support Services

Exchange Programme, Business Administration And Management, General