Dorothée Laire
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Dorothée Laire Email & Phone Number

CX & EX expert ❆ Associate Partner ❆ Marketing Lead at Möbius Business Redesign at Möbius Business Redesign
Location: Ghent, Flemish Region, Belgium 8 work roles 2 schools
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Role
CX & EX expert ❆ Associate Partner ❆ Marketing Lead at Möbius Business Redesign
Location
Ghent, Flemish Region, Belgium
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Dorothée Laire is listed as CX & EX expert ❆ Associate Partner ❆ Marketing Lead at Möbius Business Redesign at Möbius Business Redesign, a company with 159 employees, based in Ghent, Flemish Region, Belgium. AeroLeads shows a matched LinkedIn profile for Dorothée Laire.

Dorothée Laire previously worked as Associate Partner, Account responsable for Services & Retail at Möbius Business Redesign and Marketing Lead at Möbius Business Redesign. Dorothée Laire holds Master, International Business Engineer from Ku Leuven.

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Möbius Business Redesign

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About Dorothée Laire

As a passionate customer experience consultant with a background in market research, I understand what it takes to install and foster a customer driven company. I believe building a customer centric organisation around dedicated customer teams is key to long-term success, leading to higher customer retention and sustainable revenues. I believe your employees should become your loyal advocates and should be champions at emotionally connecting with your customers. I am currently taking up a double role. • As sales & account manager for the Services & Retail sector, it is my purpose to build long-term strategic partnerships with our clients. • As management consultant & customer experience expert, I am driven to have real impact in ambitious organisations, their employees and customers.Things I love to do:• Building customer driven companies: defining the CX strategy and building a customer oriented target operating model • Helping organisations with (re)designing their operations to be in-tune with their customer journeys at all times, resulting in great customer experiences• Injecting customer insights (CSAT, NPS, CES, referrals, …) and linking them with operational KPI’s and overall business results• Obsessed with designing, building, training and scaling customer obsessed teams• Sharing customer experience and market research expertise I have had the honor of helping the following companies on their path to great(er) customer or employee experience: Schneider Electric, Fluxys, Fluvius, Acteon, BNPPF, Baloise Insurance, Liantis, bpost, HUBO, Sanofi, Novartis, AstraZeneca, Tigenix, Ipsen, Edwards Lifesciences, …Always keen to share ideas and help you for all CX & EX related questions! If you are interested in one of our other expertises within Möbius, I will be happy to connect you with the right person.https://www.mobius.eu/en/info@mobius.eu

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Dorothée Laire's current company

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Möbius Business Redesign
Möbius Business Redesign
CX & EX expert ❆ Associate Partner ❆ Marketing Lead at Möbius Business Redesign
Ghent, BE
Website
Employees
159
AeroLeads page
8 roles

Dorothée Laire work experience

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Business Consultant

Current

Ghent

Specialized in:- Customer research- Customer & employee journey (re)design- Service design- Business model transformation- Process (re)design- Employee Experience- Organizational development- New Way of Working- Collaborative working

Mar 2014 - Present

Research Consultant

Ghent

Market research (qualitative and quantitative)

Mar 2013 - Mar 2014

Senior Research Executive

Nov 2010 - Mar 2013

Business Consultant

Specialized in the following domains:- Project management (Prince2 certified)- Cost reduction and process optimization- Performance Management- Workload Measurement and personnel planning- Client satisfaction research

Sep 2007 - Nov 2010

Internship Strategic Marketing (European Markets)

Suez Energy Europe
Jul 2006 - Sep 2006
Team & coworkers

Colleagues at Möbius Business Redesign

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2 education records

Dorothée Laire education

Master, International Business Engineer

Thesis: Globalisation of the European energy market, (under the supervision of Pr. Paul Verdin, Solvay Business School)

FAQ

Frequently asked questions about Dorothée Laire

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What company does Dorothée Laire work for?

Dorothée Laire works for Möbius Business Redesign.

What is Dorothée Laire's role at Möbius Business Redesign?

Dorothée Laire is listed as CX & EX expert ❆ Associate Partner ❆ Marketing Lead at Möbius Business Redesign at Möbius Business Redesign.

Where is Dorothée Laire based?

Dorothée Laire is based in Ghent, Flemish Region, Belgium while working with Möbius Business Redesign.

What companies has Dorothée Laire worked for?

Dorothée Laire has worked for Möbius Business Redesign, Ipsos, and Suez Energy Europe.

Who are Dorothée Laire's colleagues at Möbius Business Redesign?

Dorothée Laire's colleagues at Möbius Business Redesign include Elise Loof, Lien Vossaert, Peter De Clerck, Benjamin Lelubre, and Anaëlle Martini.

How can I contact Dorothée Laire?

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What schools did Dorothée Laire attend?

Dorothée Laire holds Master, International Business Engineer from Ku Leuven.

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