Dorothée Laire Email & Phone Number

As a passionate customer experience consultant with a background in market research, I understand what it takes to install and foster a customer driven company. I believe building a customer centric organisation around dedicated customer teams is key to long-term success, leading to higher customer retention and sustainable revenues. I believe your employees should become your loyal advocates and should be champions at emotionally connecting with your customers. I am currently taking up a double role. • As sales & account manager for the Services & Retail sector, it is my purpose to build long-term strategic partnerships with our clients. • As management consultant & customer experience expert, I am driven to have real impact in ambitious organisations, their employees and customers.Things I love to do:• Building customer driven companies: defining the CX strategy and building a customer oriented target operating model • Helping organisations with (re)designing their operations to be in-tune with their customer journeys at all times, resulting in great customer experiences• Injecting customer insights (CSAT, NPS, CES, referrals, …) and linking them with operational KPI’s and overall business results• Obsessed with designing, building, training and scaling customer obsessed teams• Sharing customer experience and market research expertise I have had the honor of helping the following companies on their path to great(er) customer or employee experience: Schneider Electric, Fluxys, Fluvius, Acteon, BNPPF, Baloise Insurance, Liantis, bpost, HUBO, Sanofi, Novartis, AstraZeneca, Tigenix, Ipsen, Edwards Lifesciences, …Always keen to share ideas and help you for all CX & EX related questions! If you are interested in one of our other expertises within Möbius, I will be happy to connect you with the right person.https://www.mobius.eu/en/info@mobius.eu