Dorsaf Dhouaibia Email & Phone Number

Côte D'Ivoire

Côte D'Ivoire

Under the supervision of Division Manager of Network and Unified Communications Services, I undertook the following tasks:-Administration of the videoconference system in the Bank’s Headquarter and field offices which includes configuration, troubleshooting maintenance and upgrades of the endpoints.-Configure and maintain videoconferencing system (bridges and endpoints)-Facilitate preparation for, and conduct of videoconference sessions.-Arrange and set up conference calls… Show more Under the supervision of Division Manager of Network and Unified Communications Services, I undertook the following tasks:-Administration of the videoconference system in the Bank’s Headquarter and field offices which includes configuration, troubleshooting maintenance and upgrades of the endpoints.-Configure and maintain videoconferencing system (bridges and endpoints)-Facilitate preparation for, and conduct of videoconference sessions.-Arrange and set up conference calls. -Provide technical support to staff on their videoconference and audio conference sessions within the Bank’s Field Offices and regional Data Centers and third parties.-Provide the IT technicians with the details for their video and audio conference meetings-Provide technical assistance to the team responsible for the installation, maintenance and support of the WAN or LAN including voice, data and videoconference transmission.-By ensuring the Help Desk function, provide support to users of Network, telecommunications and IT tools.-Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities through the VSAT connection.-Provide regular feedback on Videoconference services performance, both in general and against specific service levels.-Coordinate the update of the centralized source for all knowledge and documentation that is accessible to the IT experts. The knowledge base will be updated on a regular basis with experiences and lessons learned for future reference and improvements; Show less

Tunisie

The services provided under the Assignment include:-Administration of the videoconference system in the Bank’s Headquarter and field offices which includes configuration, troubleshooting maintenance and upgrades of the endpoints.-Configure and maintain videoconferencing system (bridges and endpoint)-Facilitate preparation for, and conduct of videoconference sessions.-Arrange and set up conference calls. -Provide technical support to staff on their videoconference and audio… Show more The services provided under the Assignment include:-Administration of the videoconference system in the Bank’s Headquarter and field offices which includes configuration, troubleshooting maintenance and upgrades of the endpoints.-Configure and maintain videoconferencing system (bridges and endpoint)-Facilitate preparation for, and conduct of videoconference sessions.-Arrange and set up conference calls. -Provide technical support to staff on their videoconference and audio conference sessions within the Bank’s Field Offices and regional Data Centers and third parties.-Provide the IT technicians with the details for their video and audio conference meetings-Provide technical assistance to the team responsible for the installation, maintenance and support of the WAN or LAN including voice, data and videoconference transmission.-Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities through the VSAT connection. Show less

Tunisie

• Install, maintain and support the Bank's communication networks (LAN and WAN)• Use Network management tools to investigate, diagnose and resolve Network Active Devices problems within service level agreement tolerances. • Use Network management software and appropriate analysis tools to collect routine system hardware and software performance statistics and create reports, including proposals for improvement. • By ensuring the Help Desk function, provide support to users of… Show more • Install, maintain and support the Bank's communication networks (LAN and WAN)• Use Network management tools to investigate, diagnose and resolve Network Active Devices problems within service level agreement tolerances. • Use Network management software and appropriate analysis tools to collect routine system hardware and software performance statistics and create reports, including proposals for improvement. • By ensuring the Help Desk function, provide support to users of telecommunications, Network, and IT tools. • Facilitate preparation for, and conduct of videoconference sessions Show less

Diplôme D'Ingénieur, Informatique

Classes Préparatoires