Dorsa Jahani Email & Phone Number

Birmingham, GB

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Greater London, England, United Kingdom

• Conducted feasibility studies for implementing an educational management system across service franchises,aligning with operational goals.
• Developed strategies to enhance customer satisfaction by optimizing website, social media, and communicationchannels.
• Identified opportunities for improving productivity and service delivery within Toronto franchises.
• Developed the LMS publication's marketing strategy.

Birmingham, England, United Kingdom

• Led the specification and implementation of the Odoo ERP system, integrating key business functions to enhance efficiency across finance, sales, production, and inventory departments.
• Managed the full project lifecycle using a Big Bang approach, ensuring effective planning, execution, and risk management to meet strategic objectives.
• Developed training programs and provided ongoing support post-deployment, optimizing system functionality and user adoption.
• Executed cost analysis to maintain budget adherence and assess the financial benefits of the ERP system on operational efficiency and profitability.

Birmingham, England, United Kingdom

• Led a team at AH Classics in identifying key data organization challenges; conducted interviews with stakeholders including the founder and IT manager to tailor business solutions effectively.
• Successfully redesigned the operational plan and restructured team dynamics, reducing the project's budget from £10,000 to £3,000.
• Applied expertise in marketing,HR, and IT Services, alongside analytical software, to improve business operations and resolve IT challenges, enhancing data efficiency and team collaboration.

• Led a transformative consultancy project for Kooshesh Radiator, a leading Iranian manufacturer of automobile radiators, during their critical period of sales decline.
• Developed a direct-to-consumer sales model via a new company website, significantly reducing product prices by eliminating intermediary costs and restoring competitive market prices.
• Introduced a system for gathering customer feedback through the new online platform, allowing the company to adjust strategies based on real customer preferences and regional sales performance.
• Successfully reversed a sales downturn by addressing the root causes of traditional sales system inefficiencies, resulting in a 20% increase in sales targets through direct and enhanced marketing efforts.

Tehran Province, Iran

• Monitored and analyzed production process timings for efficiency and adherence to schedule.
• Implemented strategies resulting in a 15% improvement in time utilization and a 10% reduction in delays.
• Developed and maintained standardized operating procedures for each production phase.
• Collaborated with cross-functional teams to ensure consistent application of standardized processes, achieving a 25% improvement in overall production quality.
• Created and managed production schedules, considering factors such as equipment efficiency and workforce capabilities.
• Established optimized schedules that led to a 25% increase in production output.

Master'S Degree, Information Systems & Business Analysis

• Consistently achieving Merit and Distinction grades in all coursework modules. • Dissertation: Enhancing Global Franchise Training.

Bachelor'S Degree, Industrial Engineering

• Graduated with a bachelor's degree in Industrial Engineering. • Achieved Distinction grades in all coursework modules.