Tasks:• Leading technical change – process automation, upgrade, integration• Working with many different parties (application owners, vendors, other business units)• Supporting vendor L2/L3 team• Communication with a wide audience• Service Management (Incident/Change/Problem Management)• Disaster Recovery – description and training• Building and maintaining a test environment• Evaluation (skill level testing) of vendor staff when onboarding• Building and maintaining a dependencies list• DNS: administration, design, tidy-up• Assisting applications with AD integration• Integration with other business units: trusts, firewalls, cross-forest resource access• Decommission redundant/aged servers• ADFS: assisting with multi-factor authentication setup• Providing information for billing/rechargingResults:• Insourced Active Directory, hence saving $5 million per year• Ensured high availability of services• Contributed to a big migration project which won Maersk Line’s Star Award for 2014• Assisted with carve-in and carve-out of business units• Successfully outsourced Active Directory to a vendor team in India• Laid good foundations for upgrading to Windows 2012 R2: build guide, application testing, general planning, communications• Service Management: often took over steering of incidents, ensured high quality of change records, participated in problem investigation

Tasks:• Defined and executed operational tasks• Communicated with the customer• Collaborated with various application support teamsResults:• Offshored Active Directory operations to a team in India• Assisted with implementation (Active Directory integration) of new applications• Received a Thankyou Award for excellent customer service

Tasks:• Support of Maersk branch offices• Support of Active Directory• Support of DNS and WINSResults.• Wrote guidelines for IT staff in branch offices• Trained Global Helpdesk in Active Directory

Tasks:• Quick and correct ticket resolution• Communication with customers/end-users• Contributed to knowledge database• Major incident managementResults:• Was part of the top performing team in Global Helpdesk