Dorthe Kjaer Andersson Email & Phone Number

VisionMy personal vision is, “when you are putting customers first, and keep an open and honest dialog, you will gain a happy and loyal customer”Customer service is for me one of the keystones in a professional company. Without service and focus on the customers as individuals, with different needs, you will not have loyal customers with the potential of renewal or after sale. A company can’t, in my opinion, rely on new business alone, there has to be a combination.In my job, I put an honour in following the cases to the end, and have a close contact to my customers. Thereby I can ensure that their needs are fulfilled; and also keeping them informed of new products, that could be of relevance to them.Specialties: • GM analysis• Approval and calculation on bids• Product knowledge.• Service provider for sales in & outbound.• SPO for distributors and partners.• Ensure information flow to sales force.• Ensure consistency in my team.• Ensure TAT.• Ensure trainings skills for technicians.• Coordinate tasks for technician’s onsite.• Establish customer interface.•

Listed skills include Claim, New Business Development, Customer Service, Crm, and 10 others.