Dorthy Rani Email and Phone Number

Client Managemento Keeping track of client contact details for all levels to get the extra service form the existing cliento Visiting clients once in quarter all the clientso Taking care of Top 10 clients as Account Managero Agreement renewal will be taken care with commercialso Doing follow up with the client on Invoice PaymentTeam handlingo Maintains facilities by planning space allocations for team memberso Equally client distribution with the team members o Conducting Training to the team members on monthly basis to ensure error free payroll processo Handling client escalationo Streamlining the Operations process for all clientso Encouraging team members for their carrier growth for giving extra mile activityo Ensuring Team members will achieve the KPI on monthly basisCompliance o Ensuring basic statutory like employee joining formality, Exit formality meets the 90% target on monthly basis for all the clients.o Attending Legal Audit as per the client requirement on monthly or half yearly or annually o Ensuring Employees are provided with PF withdrawals and PF transfer will educated to team members and employeesMIS Reports o Employee Joining formality report will be monitored for the teamo Employees Full and Final settlement report will be monitored for the teamo Monthly Payroll activity report will be monitored for the team o Tracking Invoice payment report for the teamo Tracking on CN and DN for the team

• Handling centralized pay roll process for off rolls employees whose are deputed at client for across India. • Being anchor for presenting the Weekly/Monthly review meeting. • Measuring team performance by monitoring and capturing the errors and achievements. • Being responsible for the Daily/weekly/monthly reports. • Working and focused towards the client growth and employee growth in the business • Handling crisis management and escalations. • Advising payments to banks towards employees salaries and other payments. • Coordinating with the payroll team for the payroll activity • Handling a team of 22 members• Of 22 members, 5 are located in client’s place where they are co-ordinating for attendance, payment and associates grievances and queries. • Monitoring team in achieving their individual performance targets. • Managing and driving to closure or resolving all escalations within service level agreement & service recovery if required. • Corrective and preventive actions are implemented on need basis • Over viewing Client Monthly Payroll Locks in terms of adherence to Service Level Agreement / Payroll Due Calendar. • Identifying best practices and processes to improve client / employee satisfaction at the Service level.• Monitoring and resolving the issues arising out of those on a daily basis. • Responsible for overall cost optimization of the company. • Employee grievance handling and redressed.• Following up for outstanding payments – collections and maintain zero outstanding. • Liaise with other team managers of other departments to ensure service level agreements are met. • Responsible for preparing of MIS Report on monthly basis.• Supporting and managing teams of other team leads/assistant Manager’s in their absence. Coordinating with relationship and sales team for process and client issues.

• Salaries & Wage Administration Preparing Salary statement of Staff/ Managers and wages & Overtime statement of workmen. and co-ordinate with Accounts department to credit salaries to each individual employees respective accounts, Preparation of Bonus statement (annual), Full and final settlements of the employees. • Recruitment Preparation of Job description with the help of respective Department Head, posting vacancies, coordinating with placement consultants, short listing resumes, scheduling & arranging interviews, issuing of Offer / Appointment letters, coordinating for induction, joining formalities of new employees, conduction exit interviews. • MIS-Reports Preparing Daily Report, Weekly Reports and monthly MIS Reports, Presenting HR - Reports in Weekly and Monthly Meeting. • Compensation & Benefits Fixing up salary according to grade, clearing Leave travel Allowance, Leave encashment, Attendance Bonus, Medical Benefits of employees, Calculation of Increment, and Preparation of Annual pay revision statement. • Time office Management Maintaining Time office Records, updating leave cards, On duty records, ESI leave records, Maintaining personal files, Employees Master maintenance, Absenteeism reports, Adult workers register, Census Register. • Training and Development Coordinating Induction training for new employees, identifying internal and external training Faculty and coordinating internal & external training programs • Statutory Compliance : Responsible for Provident fund monthly (Remittance to bank, Form5, 10,12A) and Annual Returns (Form 6A & 3A), ESI monthly remittance of challan and Half-Yearly Returns (Form -6) Accident Reports and Register. Preparing and submitting Annual Return (Form-20) to Inspector of Factories during January. Annual Return - Bonus (Form-D). Annual Return - KLWF. Half-Yearly Return to Inspector of Factories- Form-21. • Welfare Activities: