Responsible for the Quality Management System of a growing, family-owned business which produces pressure sensitive labels and tape, converts plain and printed poly bags, and prints flexible packaging films. Reviewing current procedures and implementing programs to improve existing quality standards. Manage and improve the non-conformance and corrective action systems.Work with all departments to enhance the culture of accountability, customer focus, continuous improvement and development of all employees.

Butler Technologies is a high tech, precision screen printer specializing in the manufacture of membrane switches, graphic overlays, labeling, gauge graphics, flex circuits, insulators, electronic shielding layers, and various other product markings and user-interface products.• Manage a team of Inspection and Quality personnel to ensure that user interface products and printed overlays meet regulatory requirements and customer expectations.• Consistently achieve Quality standards by making critical decisions in product disposition.• Act as Management Representative to maintain compliance and certification to the ISO9001 Quality Standard.• Oversee Receiving and Incoming Inspection of outsourced product.• Schedule, gather data, prepare agenda and minutes, and facilitate quarterly Management Review meetings.• Responsible for scheduling, coordinating, and completing internal audits and consequent CAPA reports.• Responsible for the company’s overall Quality system including compliance to customer specifications and adherence to policies, operating procedures and work instructions.• Act as primary contact during the resolution of internal and customer quality issues.• Oversee the tracking and reporting of internal, customer, and supplier non-conformances.• Serve as a mentor on the Continual Improvement Team and help to champion its activities.• Facilitate problem-solving teams to discover root cause and implement corrective actions.• Oversee the preparation and approval of PPAP and 1st Article Inspection reports.• Work to improve customer relations through communication, establishment of product acceptability and timely responses to customer requests and needs. • Conduct training on policies, procedures & work instructions, metrology equipment, measurement and evaluation.• Recruit, manage, train, motivate and direct staff to achieve company goals and strive for continual improvement.

• Managed a team of up to 60 assemblers, testers, and packing personnel to ensure that electro-mechanical production of sleep apnea devices (C-PAPs) met quality standards and customer expectations.• Executed a demand-based manufacturing strategy which supported high customer satisfaction while balancing raw material and finished goods inventory levels.• Facilitated new model introductions by assisting project manager to schedule and coordinate testing, evaluation, and feedback with aggressive timelines.• Increased throughput and efficiency through the analysis and improvement of testing and packing processes.• Managed human resources through manpower forecasts, interviewing and hiring, payroll and performance evaluations.• Provided coaching and mentoring to successfully develop Specialists and direct labor associates to reach increasing levels of achievement.• Ensured appropriate communication and information management between business segment leaders and built effective partnerships within the organization to achieve success.• Responsible for sequencing the daily production schedule and coordinating the materials supply chain. Ensured necessary stock levels to meet customer needs and consistently met the stretch goal for backorder occurrence.• Maintained a comprehensive ISO system of forms and procedures that met FDA Quality System regulations and ISO 9001 Standards. • Established, implemented, and managed accountability metrics (quality, cost, delivery, safety, and morale) for the Specialty Product Lines, Accessory Packs and Literature area.• Successfully led a design team of cross-department associates on a year-long project to outline the processes and equipment necessary for a $32 million, state-of-the-art facility construction. Reported team updates and proposals to executive management and consistently achieved milestones and timelines.

Quality Control Supervisor, Sony Site TV Production and Assembly•Managed a team of up to 70 technicians, inspectors and packing personnel to ensure that site Quality Control operations met customer expectations.•Facilitated new model introductions by scheduling and coordinating testing and evaluation with aggressive timelines.•Consistently met quality standards by making critical decisions in product disposition.•Increased throughput and efficiency through the analysis and improvement of QC inspection and packing processes.•Managed human resources through manpower forecasts, interviewing and hiring, payroll and performance evaluations.•Developed and implemented a comprehensive ISO system of forms and procedures. •QC department unboxed and sampled over 25,000 Television sets in 2006 and was ranked number one in market quality.Production Line Coordinator/Supervisor, Sony AG Division•Directed and coordinated the manufacture and inspection of aperture grilles in a continuous 2-mile chemical-etching process.•Led and trained a team of 30 production technicians, inspectors, photo lab repair staff and material handlers.•Communicated quality issues and solutions to engineering and implemented immediate corrective actions to prevent recurrence.•Maintained a net efficiency of 95% and ensured that customer expectations were met through daily inspection, tests and measurements.Quality Control Supervisor, Sony AG Division•Led the Quality Department, including four technicians and up to 20 inspectors across four shifts, in continuous quality improvement. •Ensured that production quality met customer expectations through random sampling, inspection and testing of aperture grilles.•Formed and executed ISO quality standards and operating procedures. •Developed and improved acceptance criteria and inspection methods.•Communicated quality issues and solutions to executive management and implemented immediate corrective actions to prevent recurrence.