Hugo Jenkins Email & Phone Number

Perth, Western Australia, Australia

Working on the end-to-end customer experience here at Retrospect Labs. Research, customer mapping, design and more.

Perth, Western Australia, Australia

Taking the product design reins at Retrospect Labs, working on their Gauntlet cybersecurity exercise product!

Melbourne, Australia

My love of music as well as tech means that I gravitated towards electronic music production. Since 2007, I've been writing beats for rappers from Brunswick, Bushwick, and Brixton. I've produced tracks on releases by GDP, Curly Castro, Smokers Cough, Armand Hammer, Billy Woods, ELUCID, STONECUTTAZ, Croprot, MR DNA, Lt Headtrip, Lamon Manuel, and Epps as well as a heap of remixes. I've released 4 LPs and 2 EPs. Search for 'dos4gw' on your local streaming service, I should be there.

Australia

25th.co is the business run by my wife Kerrianne, myself, sons Wolfgang and Stirling, and crazy cat Venus. We want to help people create great things, and make some ourselves too! We're all about product design and UX in all its flavours; specifically for mobile and web apps. We also do heavyweight interaction design and UX research for all sorts of platforms and industries.Sharing research and learning is a core principle of 25th.co and you can see some links to writings and educational materials below. Past clients and projects include: - Service Victoria: Product Design Lead- AGL: Experience Design Team Leader- YourGrocer: Product design, UI, and customer research- ANZ: Interaction design and usability research- UsabilityHub: Research and content writing- ThingsForKids.com.au: Experience design and research- HeathWallace Australia: Experience design and research- X Amount Records: Design and art direction

Melbourne, Australia

At my wonderful wife's company, thingsforkids.com.au, I looked after the development team and technical strategy, as well as managing the underside of the website itself. I also occasionally had strong opinions (lightly held) about the way the product works. As a designer/researcher who has been away from development tools since the early 2000s, a CTO role was a big challenge for me. That said, the sheer amount of learning that I got done in a short space of time made all the uncomfortableness worthwhile.

I spent a year at Isobar leading the UX and interaction design of a responsive ticket booking/e-com system build for Jetstar. We went from whiteboard to working, responsive release in less than 10 months, which I consider a huge achievement. Customer expectation of speed and simplicity is high in the travel market, and we made this our focus, while addressing the necessarily complex business requirements in the design. This job included remote and locally facilitated user testing, and sessions through translators with customers in Singapore and Tokyo. I also led the concepting, interaction design and customer experience on the project.I finished up at Isobar in early February to start my next challenge - running my own UX + interaction design studio!

Melbourne

At MYOB, I was the UX lead with an online product team.My main project was working on a responsive, touch-first web application that became the MYOB Cashbook product, which has seen a highly successful release to the ANZ market in the last 18 months. As part of the product team, my role included product strategy and owning the product experience, as well as requirements gathering, concept actualisation via whiteboard design to Ruby developer translation, wireframing, prototyping, user testing, edge case wrangling, and Friday morning animated gif collation/circulation.

In 2012 I kicked off a year-long stint as a UX designer at the world's biggest crowdsourced design marketplace. I worked on improvements to the web/mobile UI and marketing site.I learned about how a startup grows into a large business, and about how to effectively contribute to cross-functional teams working in lightning-fast Agile development environments. One of the most profound things I learned while working at 99d was that these marketplaces can be a real driving force for designers all over the world. I did research with designers from Bangladesh, Indonesia, and the Philippines, all of whom supported their families (and some extended families) by working on design projects from 99d, odesk, freelancer and other marketplaces.

In October 2010, I drove my synthesizers and record collection over the Nullarbor Plain from Perth to Melbourne to take up this position as a consultant for UX specialists, Stamford Interactive. I worked for a range of clients including NAB, EPA Victoria, Medibank Private, DEECD, National Archives of Australia, and more. I completed large IA projects, interaction design in the form of wireframes and rapid prototyping, user research e.g. usability testing on desktop and mobile devices, focus group facilitation, etc., evidence based persona and user journey creation, and a spot of visual design here and there. I also enjoyed patting the company greyhound.The best thing about working at Stamford at this time was the sheer diversity of practitioners who worked there. I learned so much about the world of UX there - but even better than that, I made some great friends there too.

Coming back to design and UX, my role at iinet was a real turning point for me. I was lucky enough to meet a design mentor and manager there who is one of those one in a million people who understand exactly what it is you're trying to accomplish, and who can equip you to deal with the challenges along the way. I was the UX designer with the Customer Service Tools team at iinet; in my time there, I was solely responsible for redesigning the bespoke CRM solution, called Portal, as well as Toolbox, iinet's self service account tools for customers, and HRIS, a bespoke HR administration tool. These redesigns were complete UCD processes from requirements gathering, user research, and workshopping, through to wireframing, prototyping, testing, visual design, and then development. Towards the end of my time there, I was also responsible for PMing and designing iinet's first iPad app for mobile rich content delivery.I made many lifelong friends at iinet, as well as learning a massive amount about my profession and myself.

I took a break from design in 2006 to focus on my other passion - music. Working at MOH was great because I learned about how to produce voice talent and how to be a more professional audio engineer.That said, the main thing I learned at MOH was that using my ears full time really dulled my passion for musical creativity in my downtime.

My first specialist UI/UX role. I worked closely with a small band of software developers, creating KPI tracking and data mining tools for resource sector clients such as KCGM.I was involved from project planning stages right through to designing, coding and integrating web front ends for data-driven software tools. I learned a heap about the resource sector and about effective communication with clients and developers.

My first real web job! I cut HTML, CSS, JS, PHP, Flash, and designed sites for clients such as Sunbury Bus and V-Line.Pixeltech taught me many things: client management basics, how web development works in a commercial environment, how to expand my design skills, how to incorporate posterised fruit illustrations into webpages, and more.NB: the linked company is incorrect; Pixeltech unfortunately no longer operates.