Rui Dos Santos Email & Phone Number

Lisbon, Portugal

Having crafted a well-defined plan, governance, and commercial offer for design services at Capgemini, I've managed in these past two years to recruit and create a design delivery team by acquiring multiple projects with top tier companies within multiple industries, namely Banking & Retail.This has allowed me to show my commitment and value to the company, and to be promoted in order to be empowered to continue expanding this area within Capgemini.My Responsabilities:• People Management: as a hands-on Manager I like to keep an open-door policy and lead my teams by example. I'm pursuing a strong foundation as a means to allow for a continuous and sustainable team growth in which the team members can also grow within the company to their fulfillment.• Delivery Supervision: setup of project teams, and RACI assignment. Acting as a delivery supervisor - providing autonomy but being always available to the multiple projects to reach out to my for assistance or guidance to achieve a successful delivery.• Sales & Business EM: I've positioned myself as the face of design both internally (SPOC for anything design related within Capgemini); and externally, by leading client proposals, pitches, and assuring we obtain new leads, opportunities and businesses to sustain team growth• Solution Architecture: As a design area, we also take charge of ideating the appropriate solutions for our clients' challenges, by building a proposal with a clear methodology, example cases, and the creative concepts which help to visualize the future product/service requested.

Lisboa, Portugal

I've joined Capgemini as the Head of Design - my given mission was to build a design area from scratch, enabling us to go to market and compete with other consulting companies in providing our clients with the best possible design work. I've started by crafting a meticulous plan to learn my organization and its clients' needs; followed up by drafting solution offer plan and an applicable governance model, and kicking off its execution.My Responsabilities:• Building and Managing the Design Team: as a hands-on Manager I like to keep an open-door policy and lead my team by example.• Business Acquisition: be the face of design internally and externally• Overview of project delivery: accompany and ensure adequate delivery of multiple client projects by applying various disciplines of design - Design Thinking, Service Design, User Research, UX/UI Design.

Lisbon, Portugal

I joined as a Manager of Connected Services at Visteon to head the product & design team and bring our vision to reality. More than that, I was tasked with ensuring our product vision was the one that would bring true value to all our stakeholders - and to assure the team had the proper guidance to follow through with execution.My Responsibilities:• Leading the Product Design - In charge of hiring and leading the product & design team, responsible on multiple fronts of product conception - from Research and Definition, up to Design of final concepts & full UI delivery. To take on this leading role, I combined all three key aspects of my background on an individual and both at a team level:••• Product Management & Ownership - Defining the long-term (Vision, Goals, Objectives and Key Results, Roadmap and Timeline) and the short-term requisites (Backlog, Specs) for key products. Owning the backlog in a very collaborative way with the team, pleased to drive work collaboratively as a team to complete the ambitious roadmap ahead.••• Service Design & UX/UI Specialist - Bringing the best practices from a Design Thinking mindset to our core project, ensuring a customer centric approach from conception to delivery. Ensuring our UX/UI work was complete and followed the best applicable practices on information architecture, accessibility, IxD, prototyping, user testing and delivery of UI components to our Development team.••• Agile Coach - Setting up Agile practices within our teams. Applied Scrum from scratch as our common methodology. Ensuring we kept improving and adapting as needed.

During my time at Via Verde, my job was to define a vision and strategy for our core mobility aplicational services, implement a user centered approach to develop solutions, and follow-through closely with our Design and Development teams. Being a driver and disruptive member my goal was to be a key advocate for digitalization inside the company, and I am glad to have contributed to a change in mindset.My Responsibilities:• Product Owner of Mobility Solutions (Via Verde Estacionar, Via Verde Transportes) - defining the strategy, product vision, roadmap and KPIs, driving methodology approaches and coordinating the whole backlog through an agile delivery• Service Design Specialist - in charge of leading the Design Thinking methodology for the most innovative projects on Brisa's portfolio of services. Leading different project teams, employing a customer centric approach and focusing on figuring out the problems before defining the solutions.• UX/UI Specialist - responsible for coordinating our User Research & UX/UI Design team, heavily focused on the best possible solution for the customers while creating solid experiences through information architecture, accessibility, interaction design, overall user experience and user interface design.• Project Lead - working as a project manager for specific key-projects, assembling a team, defining methodologies, feedback loops, project streams and deliverables. Making sure the vision is clear and the team follows the mission through.

Lisboa E Região, Portugal

In my years at Vodafone I was able to develop my design skills and software development knowledge, being very involved from the start in highly impactful products (Vodafone websites, My Vodafone App). In the projects I was involved we managed to redesign both the App and websites more than once, highly focused on developing a roadmap of solutions and features to tackle our customer needs. In those 3 years, we managed to upscale our clients' usage of our digital platforms by over 150%; increase our revenue share tenfold, and create engagement with our brand.My Responsibilities throughout the years:• User Research, UX/UI Designer for Vodafone Websites and Apps (Android & iOS)• Service Experience Design Thinking Expert for Vodafone Portugal (Training & Facilitating Workshops)• Product Marketing Management for My Vodafone App• Product Owner of Internal Search Engine (oversight, management and implementation)• Customer Experience Excellence - Digital• Analytics, Business Intelligence and Insight Generation

Amesterdã E Região, Holanda

Euphemia Hotel is part of a small chain of Hotels in Amsterdam held by a private venture for over 20 years. Being successful at providing the enjoyment of a great experience with comfortable accommodation and friendly services is their main goal.My Responsibilities:• Customer Service (face to face, via phone and through web-care)• Front Desk Receptionist• Reservation Management• Assistant to the Hotel Manager• Training of new members

Amesterdã E Região, Holanda

Metrica Sports was born from the desire to provide clubs with the necessary tools to transform raw data into an actionable output. Metrica Sports strongly believes that the only way to get the best out of a data set, is by working side by side with managers and coaches in order to develop tailor made analysis that fit to the unique needs of a team.My Responsibilities:• Data Acquisition (Player and Event Tracking)

Amesterdã E Região, Holanda

Founded in 1984, the Fossil brand was the springboard for everything the company has become for more than a quarter of a century. Fossil prides itself on its commitment to American vintage inspiration. This commitment has allowed for a strong retail presence globally, with more than 400 retail locations, 4,000 wholesale locations and 13,000 employees worldwide. Alongside the Fossil Brand, the company is constantly developing its multi-brand portfolio. Their diverse portfolio of world-class brands gives them a unique position in the global marketplace.My Responsibilities:• Customer Service and Sales Assistance• Coordinate with upper-management on team planning• Calculate monthly, weekly and daily sales goals for the team• Manage and ensure stock, packaging and props are organized• Responsible for opening & closure of till and shop

Setúbal E Região, Portugal

Nuança is a Portuguese company with market-hold on the manufacturing and retail distribution of several souvenir articles, ranging from porcelain to wood, cork, and tiles. It's a 30 year old company which keeps expanding and elaborating new designs and products to appeal to the tourism sector.My Responsibilities:• Reply within specific time-frames to requested graphical projects to be worked in programs such as Corel Draw, mainly vector related.• Work within the secretary department as an assistant to the manager, handling clients/suppliers meetings, filings and processes.

Master’S Degree, Communication Science, 8 Out Of 10

Activities and Societies: Major in Persuasive Communication Science; Minor in Branding & Social Media; Minor in UX & Gamification.

Executive, Digital Acceleration Program

The Digital Acceleration Program is an Executive course ministered by UCP, the number one business school in Portugal, and among the best.

Bachelor’S Degree, Sociology, 15 Out Of 20

Activities and Societies: Elected Class Representative 2010-2013; Erasmus Programme in Vrije Universiteit 2012 (Netherlands); Portuguese.

Bachelor’S Degree, Microbiology

Activities and Societies: Dux (Leader of Freshmen Reception) 2008-2010. The Bachelor program in Microbiology was an innovative concept.