Rusty Saunders Email & Phone Number

Scottsdale, Arizona

Phoenix, Arizona

Create and run hardware inventory reports from System Center Configuration Manager (SCCM) and Remedy (ticket based support requests system).Work with internal customers on desktop support requests, such as refresh needs, special requirements, bulk and one-off requests.Develop, plan, and schedule company-wide annual desktop and copier refresh.Provide scheduling status updates to internal customers and IT Management.Coordinate timing of hardware delivery with… Show more Create and run hardware inventory reports from System Center Configuration Manager (SCCM) and Remedy (ticket based support requests system).Work with internal customers on desktop support requests, such as refresh needs, special requirements, bulk and one-off requests.Develop, plan, and schedule company-wide annual desktop and copier refresh.Provide scheduling status updates to internal customers and IT Management.Coordinate timing of hardware delivery with vendors and internal customers.Interface with vendors to ensure adherence to purchase and delivery agreements.Identify, communicate, and escalate logistic problems to appropriate managersand associates.Oversee and reconcile hardware inventory and reports results to management.Track the inventory of computer hardware equipment to and from the HardwareRoom and provides inventory process training.Update and oversee copier address book updates.Coordinate copier and printer supply needs between vendors and sites.Create and update all documentation and forms, such as Standard OperatingProcedures (SOP) and wikis for the Desktop Support team. Show less

Mesa, Az

Coordinated with Sales and Operations Management to facilitate ordering equipment from warehouse.Reviewed job entries in the CRM tool for accuracy and sustainability. Verified that the products sold were compatible and appropriate coverages and warranties were sold.Generated and submitted purchase orders for vendor and non-Mitel equipment.Monitored and communicated inventory levels to Sales and Operations Managers. Suggested alternatives for out of stock… Show more Coordinated with Sales and Operations Management to facilitate ordering equipment from warehouse.Reviewed job entries in the CRM tool for accuracy and sustainability. Verified that the products sold were compatible and appropriate coverages and warranties were sold.Generated and submitted purchase orders for vendor and non-Mitel equipment.Monitored and communicated inventory levels to Sales and Operations Managers. Suggested alternatives for out of stock and discontinued products.Tracked all shipments to and from customer locations and technician locations, and worked with our warehouse and FedEx to ensure on time delivery.Implemented documentation standardization and tracking, and updated department documentation to be current and in line with corporate standards.Managed the customer and technician parts request queue.Created a Process Change Request policy and implemented a review committee. Show less

Tempe, Az

Sales Admin: Providing Sales and Order Support for our Inside and Outside Sales activities. Coordinate with our sales partners to ensure best pricing, procedures, and workflow are attained. Manage the procurement process for our large customer and non-customer deployments.Procurement Specialist: Senior team member in our Procurement and Order Dept. Provide cross training of current employees as well as training for new employees in carrier/vendor systems and processes. Created and… Show more Sales Admin: Providing Sales and Order Support for our Inside and Outside Sales activities. Coordinate with our sales partners to ensure best pricing, procedures, and workflow are attained. Manage the procurement process for our large customer and non-customer deployments.Procurement Specialist: Senior team member in our Procurement and Order Dept. Provide cross training of current employees as well as training for new employees in carrier/vendor systems and processes. Created and maintain our training manual. Show less

Phoenix, Az

Verizon/Alltel Buyer Support and Hold Back Migration for ATNI/ATT and VZW Hold Back MarketsProvided Technical Support for the Legacy Alltel Customers (Migration to ATNI/ATT and VZW Hold Back Markets).

Greater Boston Area