Don Mcneely Email & Phone Number

Michigan, United States

Greater Los Angeles Area

• Lead Business Process Reviews with client teams
• Configure SFDC to accommodate sales flows, service, account management, etc.
• Lead client trainings (individual and group) on all proficiency levels, provided volunteer training at JVC SF
• Advise / consult on business flows, logistics
• Manage follow-up to ensure adoption, feature requests

415 Valencia Street, San Francisco, CA 94103

• Managing all aspects of retail start-up for skin care/aromatherapy boutique, including store operations, wholesale, e-commerce
• Building brand, beginning with creation of all logo, identity, collateral
• Overseeing all operational areas
• Strategizing growth, financial and operational planning
• Representing company to the press, leading all marketing & public relations, including social networking.

806 Valencia Street, San Francisco, CA 94110

I co-founded and helped launch Aggregate Supply, a brick and mortar storefront located in San Francisco's exciting Valencia Street corridor. AS offers clothing, Heliotrope skin care, and home decor made primarily in the US. We landed on SFGate's Top 100 Bay Area Stores list within our first year and continued to grow, becoming more successful, and firmly.

San Francisco Bay Area

• Part of product development team, shaping web app, overall service package
• Managed client relationships for 50+ accounts with frequent contact, QA, overall pulse-checks
• Web-design / graphic design for both client and well as in-house assets
• Managed client advertising campaigns, analyzed performance
• Salesforce.com administrator for the LocBox ORG, trained employees to use SFDC

San Francisco Bay Area

• Lead Personal Setup team of three to five specialists daily, configuring Apple computers and iOS devices for customers.
• Trained new specialists on presenting and selling Apple hardware and software.
• Troubleshot Apple computer and iOS device issues for customers.

• Increased email marketing campaign revenue by 19%
• Coordinated various departments in order to implement changes and additions to multiple retail sites.
• Tracked, compiled, and analyzed SEM data in order to refine search marketing initiatives.
• Assisted in the management of SEM vendor accounts.
• Executed monthly email marketing via Email Labs.
• Performed extensive QA for site changes and additions.

• Formally recognized by department manager as the undisputed leader in customer satisfaction within first year.
• Trained and supervised customer / technical support representatives.
• Performed fraud investigations.
• Monitored and reported overall customer satisfaction via BizRate interface.
• Developed and implemented knowledge base articles, operational policy.

• Provided hardware and software support for the largest network of business computers in the US (USPS Account).
• Performed remote network maintenance for small and large LANs.
• Developed and refined division-utilized procedures and knowledgebase articles.
• Trained newly hired helpdesk representatives.

• Managed the Long-Distance CSR division.
• Troubleshot ISP connections including Dial-up, Cable, and DSL.
• Performed account maintenance via telephone in a call-center environment.
• Implemented department training and coordinated projects.